Company Description

Urban Platter, founded in 2015, focuses on delivering Simply Good Food to individuals who value a personal connection with what they eat. The company aims to be a trusted destination for everyday essentials and gourmet edibles sourced from around the world. A dedicated team invests significant research into each product, carefully curating high-quality options to simplify choices for customers. Headquartered in Mumbai, Urban Platter fosters an engaged food-loving community and encourages customers to share their culinary experiences using #urbanplatter. Currently we are hiring for a location South Mumbai, Ballard Pier Estate.

Role Description

This is a full-time, on-site Retail Store Manager role based in Mumbai. The Retail Store Manager will oversee daily store operations, including staff scheduling, supervision, and performance guidance to ensure smooth functioning. The role involves maintaining store presentation, managing inventory, monitoring stock levels, and coordinating with supply chain or central teams as needed. The manager will focus on delivering exceptional customer service, resolving concerns promptly, and driving customer satisfaction and sales growth. This position also includes implementing retail loss prevention practices, analyzing sales reports, and contributing to in-store promotions and merchandising activities.

Responsibilities:

Deliver excellent service to ensure high levels of customer satisfaction.
Create business strategies to attract new customers, expand store traffic, and enhance profitability.
Respond to customer complaints and concerns in a professional manner.
Ensure store compliance with health and safety regulations.
Develop and arrange promotional material and in-store displays.
Prepare detailed reports on buying trends, customer requirements, and profits.
Undertake store administration duties such as managing store budgets and updating financial records.
Track and manage inventory at the store.

Requirement:

Excellent written, verbal communication and relationship building with customers.
Good judgment & Integrity.
Self-starter with a strong drive for results.
Proven experience as a store manager or similar role.
Good in retail management
Location: South Mumbai, Mumbai / Female Only

Job Type: Full-time

Salary Range : Up to 5-6 LPA