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Skills:
value realization , Solution Architecture, Business Case Creation, CX Transformation, Genesys Cloud, Genesys Engage, Conversational AI, CCaaS Consulting, Genesys PureConnect, Contact center automation, Enterprise integrations, Omnichannel orchestration routing, CCaaS Advisory, Genesys Native AI, Workflow orchestration, Hybrid-cloud economics, Agentic AI, Multichannel self-service IVR, Pricing and total cost of ownership, Third-party industry LLMs
