What we are looking for

Charles River Development (CRD) is a State Street company that provides front-office investment management software to State Street, State Street's clients, and external clients. The Business Operations Oversight team sits within the office of the COO in the CRD organization and oversees the external audit function. This Associate 2 role will support the External Audit team, with a primary focus on responding to client due diligence questionnaires and managing general client questions and queries relating to CRD's control environment, audit reports, policies, and governance practices.

We are looking for an organized and detail-oriented individual with strong written communication and analytical skills. The successful candidate will coordinate responses across subject matter experts, review supporting documentation, maintain accurate records, and help ensure that client requests are answered clearly, consistently, and within agreed timelines. The role requires sound judgment, a commitment to accuracy and confidentiality, and the ability to manage multiple requests in a fast-paced environment.

Why this job is important to us

This role is important to CRD because timely, accurate, and consistent responses to client due diligence requests help clients understand CRD's control environment and support their risk management and oversight obligations. The role will also improve coordination across internal teams, strengthen the quality and consistency of client-facing responses, and help identify opportunities to standardize and continuously improve the due diligence response process.

This position is based in Hyderabad, India and requires four days a week in the Hyderabad office.

What you are responsible for

Coordinate and prepare responses to client due diligence questionnaires, requests for information, and general audit-related queries

Review client questions, identify the appropriate subject matter experts, and coordinate complete and timely responses

Use approved audit reports, policies, standards, and other authoritative materials to support accurate and consistent responses

Maintain a central record of requests, response status, supporting evidence, approvals, and final client communications

Perform quality checks for completeness, accuracy, consistency, grammar, and alignment with approved CRD messaging before responses are issued

Track deadlines, follow up on outstanding inputs, escalate delays or concerns, and support reporting on request volumes, status, and recurring themes

Education and Preferred Qualifications

Education and Experience

Bachelor's degree or equivalent relevant experience

Prior experience in audit support, risk, compliance, client due diligence, information security, financial services, or a related operational role is preferred

Skills

Strong written and verbal communication skills, with the ability to translate technical or control-related information into clear client-facing responses

Excellent attention to detail and commitment to producing accurate, consistent, and high-quality work

Strong organizational and time-management skills, with the ability to manage multiple requests and deadlines

Analytical and problem-solving skills, including the ability to interpret questions, identify information gaps, and engage the correct stakeholders

Collaborative and professional approach, with discretion when handling confidential or sensitive information

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. For more than two centuries, State Street has been helping clients safeguard and steward the investments of millions of people. We provide investment-servicing, data & analytics, investments research & trading and investment management to institutional clients.

Work, Live and Grow. State Street makes all efforts to create a positive work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Client Due Diligence, Associate 2