Oracle MetaSolv Solution MSS, Team Management, ITIL Foundation Certification, Exposure to integration support environments, SQL and database troubleshooting, Incident Problem and Change Management, Ticketing tools such as ServiceNow Jira Remedy or equivalent, Experience with Oracle OSS products, Production Support governance, Stakeholder communication

Sharepoint Online, change management, Exchange Online, Problem Management, Powershell Scripting, Azure Active Directory, Incident Management, Microsoft Teams, On-Premises Active Directory, Root Cause Analysis, Microsoft 365 administration, OneDrive for Business, Microsoft Defender, conditional access, Hybrid Identity, Tenant-to-Tenant migration

Scripting, Database Management, Cloud Services, Incident Management, Monitoring Tools, Servicenow, Reporting Tools, Automation, AMS Tools, Troubleshooting

Servicenow, Configuration, Workday, Eib, Reporting, Analytics