Project Head

GVK Emergency Management and Research Institute (GVK EMRI) is seeking a highly experienced and strategic Project Head for the overall implementation and operations of the Centralized Dial 112 Call Center cum Command and Control in Bhopal, Madhya Pradesh. This pivotal leadership role will serve as the single point of contact for the MP Concerned Government Department, managing extensive operations, ensuring successful conduct, maintaining quality, and achieving critical project milestones.

Role & Responsibilities:

Overall implementation & operations of Centralized Dial 112 Call Center cum Command and Control.
Act as the single point of contact for MP Concerned Government Department.
Manage Centralized Dial 112 Call Center cum Command-and-Control Room Operations by interfacing with internal operational and technical staff to ensure successful conduct.
Provide inputs and recommendations where applicable and maintain quality.
Overall supervision of the project.
Managing the Call Centre operations.
Ensure that the project milestones are achieved as per the defined timelines.
Continuously monitor the performance of the call center and ensure that all the SLAs are met.
Ensure quality of service to the citizens.
Coordination and liaison with Concerned Government Department.
Operations and maintenance of FRVs (First Response Vehicles) across Madhya Pradesh.
Managing the human resource of Fleet deployed in MP.
Ensure quality and timely delivery of service for Fleet.
Coordination with the District Concerned Government Department Control Rooms and state-level Dial 112 Control Room, Zonal Head, District Managers for smooth operations of Dial 112 Fleet.
Ensuring uptime of FRVs as per SLA.
Ensuring adherence of schedule service of FRVs.
Vendor management.
Facilitate various Training program on IT & SOP.
Cooperating with PMC (Project Management Consultant) and MP Concerned Government Department and furnishing data/reports as required by PMC.
Any other tasks assigned by MP Concerned Government Department & PMC, concerning Dial 112.

Qualifications:

B.E./B.Tech. with M.B.A.
Certifications: PMP or PRINCE2.

Experience Criteria:

Minimum 15 years of overall experience.
Minimum 10 years of experience in managing operations in Large Scale System Integration Projects/ Large Scale ITeS Projects / Emergency Services Projects.

Skills & Attributes:

Technology savvy and well versed with computers.
Adequate relevant experience in managing operations of such scale in emergency management.

Note: Only candidates who meet the qualification criteria and are willing to work in Bhopal (MP) should apply.