We are seeking a proactive, high-ownership Assistant Store Manager to oversee daily store operations, lead a passionate team, manage customer relationships, and drive sales performance. This role is crucial in maintaining luxury standards, supporting team development, and ensuring seamless studio functioning to deliver exceptional customer experiences.

Key Responsibilities

Smooth Studio Operations

Ensure all customer appointments—walk-in, regular, and virtual—are conducted efficiently and on time
Maintain studio ambiance, display hygiene, and overall in-studio experience as per luxury standards

Pre-Visit CRM Management

Monitor and respond to leads from Instagram, WhatsApp, and web channels
Ensure all inquiries are acknowledged promptly and converted into booked visits
Assign and track lead responses to the appropriate team members

Post-Visit CRM Management

Handle all client follow-ups for order updates with accurate and timely information
Ensure clients receive professional communication throughout production and delivery

Sales Target Ownership & Performance Tracking

Take ownership of store and team sales targets
Track daily and weekly progress toward goals
Maintain and update performance dashboards (e.g., conversion rate, revenue booked, AOV)

Team Leadership & Development

Mentor team members on career growth and motivation
Foster a high-performance culture through ongoing feedback and support

Studio Scheduling & Activity Planning

Assist the Store Manager with creating team rosters to optimize work hours
Plan training sessions, improvement tasks, and marketing activities during lean periods

Product Quality Checks

Coordinate final product quality checks with the head office team
Report product-related feedback accurately to the fulfillment head

Studio Data Management

Ensure timely and accurate updates of all studio-related data (leads, visits, orders, follow-ups)
Maintain system hygiene to support smooth operations and reliable reporting

Reporting & Insights

Support the Store Manager in preparing weekly/monthly performance reviews
Highlight successes, challenges, trends, and areas for improvement
Provide actionable suggestions to enhance studio performance

Operational Improvements (Good to Have)

Identify gaps in customer experience or studio operations
Propose or co-create new SOPs for smoother, more efficient functioning