About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!

We're proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack's integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role: Assistant Manager/ Deputy Manager - Destination & Hotel Operations Specialist

Location: New Delhi, Connaught Place

Experience: 5-10 years

Education: Any Graduate

Job Summary

We are looking for an experienced Destination Operations professional with strong expertise in Maldives and Mauritius, along with a good understanding of other international holiday destinations. The role will be responsible for managing end-to-end destination operations, ensuring seamless execution of itineraries, bookings, guest requirements, and on-ground arrangements.

Job Responsibilities

Destination Expertise: Strong operational knowledge of Maldives and Mauritius and destination-specific procedures.
Hotel & Supplier Relations: Develop and maintain strong professional relationships with hoteliers, resort teams, DMCs, and other suppliers to ensure smooth operations and excellent service.
Competitive Pricing & Negotiation: Ability to source and negotiate competitive hotel rates and value-added benefits, ensuring pricing matches or beats market expectations while maintaining healthy margins.
Worldwide Hotel Expertise: Good knowledge of international hotel businesses and properties across major global destinations, with the ability to recommend suitable hotels based on client requirements, budget, and preferences.
Operations Management: Handle end-to-end hotel operations, including reservations, confirmations, amendments, cancellations, upgrades, special requests, rooming lists, and guest requirements.
Partner Coordination: Coordinate effectively with internal teams, hotels, and suppliers to ensure seamless guest experiences and timely resolution of operational issues.
Problem Solving: Proactively handle operational challenges and provide quick, practical solutions while maintaining strong relationships with both clients and suppliers.

Required Skills & Qualifications

Strong expertise in Maldives & Mauritius hotel/resort operations
Excellent hotelier and supplier relationships
Strong negotiation and rate-comparison skills
Good understanding of global hotel markets
Excellent communication and coordination skills
Strong attention to detail and follow-up
Ability to work under pressure and meet deadlines
Customer-focused approach with a strong sense of ownership
Good knowledge of hotel contracts, inclusions, promotions, upgrades, and value-added benefits