Routing And Switching, Cisco Networking, Incident Management, Network Monitoring, Ccna Certification, Osi Model, Tcp/ip, Networking Concepts, Internet browsers, Fault reporting, Troubleshooting, Office software, Windows operating systems, Alarm validation, Service-level agreements, Email applications

Windows Services, SQL Server, Dynatrace, Log analysis and troubleshooting tools, ITSM tools

Prometheus, Nagios, Bash, Python, Grafana, Terraform, Solarwinds, Apache Kafka, Ansible, Linux, Go