Manager – Learning & Development

CTC: Rs. 12 - 13 lacs p.a.

Company: Premium Restaurants & Cafés

Location: Mumbai

Reporting to: Chief Executive Officer

The Opportunity

A growing chain of premium, specialty restaurants and cafés in Mumbai, known for distinctive concepts, high-quality food and exceptional guest experiences.

As we grow and prepare for expansion into new markets, we are looking for a passionate Manager – Learning & Development to own and build the organisation's learning and capability agenda.

This is a high-impact role reporting directly to the CEO, with responsibility for creating a strong learning culture and ensuring that our people and service capabilities grow alongside the business.

Key Responsibilities

Own the Learning & Development strategy across all restaurants, cafés and corporate functions.
Identify training needs and build structured learning journeys across levels – from frontline restaurant teams to managers and leaders.
Design and deliver programmes covering guest service, restaurant operations, behavioural skills, leadership and managerial capability.
Build strong induction and onboarding programmes and support training for new restaurant openings.
Lead the selection, implementation and ongoing management of an LMS, creating a scalable digital learning ecosystem for the organisation.
Develop engaging learning content, SOP-based training modules, assessments and certification programmes.
Work closely with Operations, Culinary, HR and business leaders to identify capability gaps and improve performance.
Measure training effectiveness and establish clear L&D metrics and dashboards.
Manage and develop a small L&D team of 1–2 members and build the function as the organisation expands.

Candidate Profile

We are specifically looking for someone with Learning & Development / Training experience within the Restaurant, Hotel, Hospitality or QSR industry.

The ideal candidate will bring:

Strong experience in L&D/Training, preferably in a premium restaurant, hotel or hospitality environment.
Good understanding of restaurant operations, service standards and frontline capability development.
Hands-on experience or strong knowledge of LMS implementation and management.
Excellent facilitation, communication and content-development skills.
Ability to engage equally effectively with frontline employees, restaurant managers and senior leadership.
Strong ownership, creativity and a passion for developing people.
Experience managing multi-location training would be highly desirable.

Why Join Us

This is an opportunity to own the L&D function of a successful and growing premium restaurant brand, work directly with the CEO and build learning systems that can scale with the organisation.

If you are passionate about hospitality, people development and creating exceptional guest experiences through exceptional teams, we would love to hear from you.

Manager - Learning & Development (Premium Restaurant Chain)