Job Description:

We are looking for an experienced Arena Application Support Engineer to maintain and support Arena and related enterprise applications across production and non production environments
The ideal candidate should have a strong technical foundation in Unix Linux shell scripting Python cloud fundamentals and Hadoop support along with experience in application monitoring incident management and production operations
The candidate will be responsible for monitoring application health resolving incidents automating operational activities coordinating with cross functional teams and ensuring application availability within agreed service levels

Key Responsibilities:

Administer monitor and support the Arena application across production and non production environments
Perform routine application server service and component health checks
Monitor application availability system performance logs alerts and scheduled processes
Troubleshoot production issues application failures connectivity problems and environmental errors
Analyze Unix Linux logs and execute commands to identify application and server level issues
Develop and maintain shell scripts to automate routine monitoring and support activities
Use Python to automate repetitive operational tasks reporting and health checks
Provide operational support for Hadoop ecosystem components including HDFS and Hive
Monitor Hadoop jobs and investigate job failures storage issues and data processing problems
Perform initial analysis and troubleshooting before escalating complex issues to L2 L3 infrastructure or engineering teams
Handle incidents service requests problems and changes through ServiceNow or a similar ITSM platform
Ensure tickets are prioritized updated and resolved within defined SLA timelines
Perform root cause analysis for recurring incidents and coordinate permanent fixes with relevant technical teams
Support application services during server patching maintenance deployment and release activities
Coordinate with infrastructure database network cloud and application teams for issue resolution
Troubleshoot performance bottlenecks access related problems and environmental configuration issues
Maintain SOPs runbooks troubleshooting guides knowledge articles and operational documentation
Participate in shift based support and on call rotations based on project requirements
Provide timely incident and service status updates to technical and business stakeholders
These responsibilities align with the internal Arena Junior level job posting 1 and Arena Mid level job posting 1 which cover Arena monitoring health checks RCA ServiceNow ticket handling patching support documentation and cross functional coordination

Technical Requirements:

Strong working knowledge of Unix Linux commands and operating system fundamentals
Hands on experience in shell scripting for task automation and operational support
Working knowledge of Python scripting
Understanding of cloud computing fundamentals preferably AWS
Experience or working knowledge of the Hadoop ecosystem
Knowledge of HDFS and Hive
Experience supporting applications or tools in production environments
Ability to analyze application server and system logs
Understanding of incident problem and change management processes
Hands on experience with ServiceNow or a similar ITSM platform
Experience working with monitoring tools such as Dynatrace or Splunk
Basic understanding of Git or another version control system
Strong troubleshooting analytical and problem solving skills
Good written and verbal communication skills
The internal Arena requirements include Hadoop ecosystem knowledge particularly HDFS and Hive monitoring through Dynatrace and Splunk Python based automation scripting Git Linux Unix and cloud fundamentals
Apache Hadoop documentation also confirms that Hadoop functionality is managed extensively through shell commands scripts and runtime environment variables
Preferred Skills
Experience supporting Arena Alation Manta or similar enterprise tools
Exposure to AWS services and cloud based application environments
Knowledge of Rally for user story and feature tracking
Experience with application monitoring and log analysis tools
Basic understanding of SQL and relational databases
Knowledge of scheduling and batch processing tools
Experience with access user role and permission management
Familiarity with release deployment and server patching activities
Exposure to automation and continuous service improvement initiatives
Experience working in a 24 7 or globally distributed support environment

Additional Responsibilities:

Strong analytical and troubleshooting ability
Ownership of incidents from assignment through resolution
Ability to prioritize tasks in a production support environment
Effective collaboration with cross functional teams
Customer focused approach and clear stakeholder communication
Ability to work independently and within a shift based support team
Willingness to learn new applications tools and technologies
Education
Bachelor s or master s degree in Computer Science Information Technology Engineering or a related discipline

Preferred Skills:

Technology->OpenSystem->Python - OpenSystem->Python,Technology->Hadoop->Hadoop Ecosystem

Arena Application / Production Support Engineer