Job Description:

Smart Communications SmartCOMM Development
Design develop and maintain customer communication solutions using SmartCOMM for print email SMS and digital channels
Create and enhance templates business rules and document workflows to support personalized customer communications
Develop scalable high volume communication solutions aligned with business and compliance requirements
Document Composition Integration
Design document templates correspondence packages and multi channel output solutions
Configure data mapping conditional logic and content management components
Integrate SmartCOMM with enterprise applications databases and downstream delivery platforms
Testing Support
Perform testing troubleshoot production issues and implement performance improvements
Support deployments releases and production migrations
Conduct root cause analysis and ensure reliable document generation processes
Collaboration Quality
Participate in technical reviews Agile ceremonies and solution design discussions
Maintain technical documentation and follow development best practices
Collaborate with business QA and cross functional teams to deliver high quality communication solutions

Key Responsibilities:

Build and enhance customer communication solutions using Smart Communications SmartCOMM
In this role you ll design and develop personalized high volume customer communications across print and digital channels while ensuring scalability compliance and operational efficiency
You ll work closely with business stakeholders architects and cross functional teams to deliver robust communication workflows integrate enterprise systems and improve customer experience
If you enjoy solving document generation and customer correspondence challenges optimizing communication processes and delivering business critical solutions this opportunity offers the right mix of ownership innovation and impact
You ll also have the opportunity to contribute to automation and AI enabled customer communication initiatives while maintaining strong engineering and quality standards

Minimum Qualifications
Education BE ME BTECH MTECH MCA MSC MBA
3 5 years of experience in software development and cloud delivery with strong hands on exposure to GCP
Solid working experience with Kafka for event streaming and messaging patterns
Proven experience building and maintaining Jenkins CI CD pipelines for automated build and deployment workflows
Strong troubleshooting skills understanding of SDLC and ability to work effectively in a collaborative team environment

About us
Infosys is a global leader in next generation digital services and consulting
We enable clients in more than 50 countries to navigate their digital transformation
With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey
We do it by enabling the enterprise with an AI powered core that helps prioritize the execution of change
We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight
Our always on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem
Infosys provides equal employment opportunities to applicants and employees without regard to race color sex gender identity sexual orientation religious practices and observances national origin pregnancy childbirth or related medical conditions status as a protected veteran or spouse family member of a protected veteran or disability

Technology->Digital Marketing Platforms->SmartCommunications