Job Description:

We are looking for a skilled NICE CXone Developer Engineer with 2 to 5 years of experience in implementing configuring and supporting cloud based contact center solutions
The ideal candidate should possess hands on expertise in NICE CXone IVR ACD Omni channel routing CXone Studio scripting integrations and contact center operations

Key Responsibilities:

Experience with CRM integrations such as Salesforce ServiceNow Microsoft Dynamics or Zendesk
Knowledge of Workforce Management WFM and Quality Management QM
Understanding of cloud technologies and Contact Center as a Service CCaaS
Experience with scripting languages and automation
Working knowledge of SQL and database concepts

Technology->Infrastructure-Contact Center->ContactCenter model