We have an exciting opportunity for you to work in a fast-paced, dynamic environment, playing a critical role in maintaining the data quality of client-facing deliverables.

As an Investor Support- Platform and Data Management Operations within JP Morgan Chase's 55ip Asset & Wealth Management Technology, you own and execute day-to-day client reporting operations, with primary responsibility for Client Performance Reporting (CPR) and Tax Savings Reporting (TSR). The role will ensure reporting outputs are accurate, complete, timely, and supported by a strong control environment. You will investigate data and reporting issues, coordinate resolution across Technology, Product, Operations, vendors, and client-facing teams, and use SQL, business intelligence, automation, and AI tools to improve quality and scalability. The role will also provide cross-functional support for other Platform Management processes, including Model Management, to strengthen business continuity.

Job Responsibilities

Own the end-to-end execution of client reporting and related platform operational processes, ensuring deliverables are accurate, complete, timely, and delivered within agreed service levels.
Perform data validation, reconciliation, quality assurance reviews, and operational oversight activities while maintaining a strong control environment through documented procedures, governance artifacts, and audit-ready records.
Investigate reporting exceptions, data quality issues, and stakeholder inquiries by gathering context, analyzing data, coordinating stakeholders, and driving actions through resolution.
Utilize SQL, analytical tools, and business intelligence platforms to support reporting validation, issue investigation, operational oversight, decision-making, and management reporting.
Build and maintain operational metrics, dashboards, and management information to monitor performance, trends, risks, capacity, service levels, and recurring issues.
Identify process improvement, standardization, and automation opportunities using BI tools, Python, AI-enabled solutions, and workflow technologies to improve efficiency, quality, and scalability.
Conduct root-cause analysis, risk assessments, and remediation activities to strengthen controls, mitigate operational risks, and reduce recurring issues.
Partner with Product, Technology, Application Support, Quality Assurance, Operations, vendors, and business stakeholders to support platform enhancements, testing, production readiness, and strategic initiatives.
Ensure business-impacting changes are appropriately assessed, tested, documented, communicated, and successfully transitioned into business-as-usual processes.
Maintain SOPs, process documentation, operational trackers, control frameworks, and knowledge-management materials to support operational excellence and business continuity.
Provide cross-functional support across broader Platform Management activities, including Model Management and other operational workflows as business needs evolve.

RequiredQualifications,Capabilities,andSkills

8+ years of experience in investment management, wealth management, financial services operations, client reporting, performance reporting, data operations, or a similar control-focused environment.
Formal training or certification on data analytics concepts and 5+ years applied experience.
Proven experience managing operational workflows and delivering accurate, time-sensitive outputs within defined controls and service-level expectations.
Strong SQL, data analysis, and problem-solving skills, with the ability to investigate, reconcile, and interpret complex datasets.
Experience with Power BI, Tableau, or similar business intelligence and visualization platforms.
Strong analytical, root-cause investigation, and operational risk management capabilities.
Excellent written and verbal communication skills, with the ability to effectively engage business and technology stakeholders.
Strong organizational skills, attention to detail, and a disciplined approach to governance, controls, documentation, and operational oversight.
Demonstrated ability to manage multiple priorities, drive execution, and collaborate effectively across cross-functional teams.
Experience with workflow automation, Python, AI-enabled productivity tools, or other technologies that improve operational efficiency and scalability.

PreferredQualifications,Capabilities,andSkills

Understanding of investment performance reporting, portfolio accounting concepts, benchmarks, holdings, transactions, and related reporting controls.
Experience supporting client reporting, investment operations, or other client-facing operational processes.
Experience with data warehouses, ETL processes, reporting automation, and business intelligence platforms.
Familiarity with Model Management, portfolio implementation, or investment platform operations.
Experience supporting platform enhancements, user acceptance testing, change management, process migration, or production readiness activities.
Experience partnering with Product, Technology, Operations, external vendors, and accounting service providers.

Associate - Platform and Data Management Operations