The Medical Escort & Transportation (MET) Executive supports the delivery of safe, reliable, and client-centered transportation and escort services for seniors and clients requiring assistance to attend medical appointments and community services.

The Executive will coordinate service arrangements, support client intake and assessments, liaise with caregivers and healthcare partners, and ensure accurate documentation and operational records. This role is suitable for individuals who are service-oriented, organised, and enjoy working with seniors and the community.

Job Responsibilities

Client Intake and Service Coordination

Manage client referrals and conduct National Means Testing (NMTS) assessments to determine eligibility for Medical Escort & Transportation (MET) services
Coordinate transportation and medical escort arrangements for clients attending healthcare appointments and community services
Liaise with clients, caregivers, healthcare institutions, and community partners to facilitate smooth service delivery
Provide information and support to clients and caregivers regarding service processes and eligibility requirements

Medical Escort Services

Provide medical escort services when assigned, ensuring clients are accompanied safely to and from their appointments
Assist clients with mobility needs, including wheelchair transfers and safe boarding or alighting from transport vehicles
Monitor clients well-being during transportation and promptly escalate concerns according to established procedures

Operations and Administrative Support

Schedule and deploy drivers, escorts, and volunteers to support daily service operations.
Manage the MET hotline, attend to enquiries, and follow up on service requests from clients and stakeholders
Maintain accurate client records, service utilisation data, and operational documentation
Prepare routine operational reports and service statistics for management and relevant external agencies

Quality and Compliance

Participate in service reviews, quality improvement initiatives, and internal audits
Ensure compliance with organisational policies, service standards, and safety procedures
Support the implementation of standard operating procedures and continuous service improvement efforts

Other Duties

Provide general administrative support related to MET operations
Undertake other duties and responsibilities assigned by the supervisor

Job Requirements

Qualifications

Diploma in any discipline
Candidates with qualifications in healthcare support, social services, community care, or related fields will have an advantage
Training or certification in Medical Escort Services, Patient Care, First Aid, or related areas will be an added advantage

Skills and Experience

Experience in service coordination, customer service, healthcare support, community care, or administrative functions is preferred
Good organisational and time-management skills
Strong interpersonal and communication skills with the ability to engage clients, caregivers, volunteers, and stakeholders professionally
Able to work independently as well as collaboratively within a team environment.
Proficient in Microsoft Office applications
Comfortable maintaining records and preparing basic reports

Personal Attributes

Compassionate and service-oriented
Reliable, responsible, and attentive to detail
Able to remain calm and adaptable in a fast-paced operational environment
Committed to supporting seniors and vulnerable individuals in the community

Others

Working hours: Working Hours: 9am-6pm (Monday-Friday)
Salary: $2,800 to $3,300

Interested candidates who wish to apply for the advertised position, please click on Apply. We regret that only shortlisted candidates will be notified.

Vault Personnel Pte. Ltd.
UEN202026390C | EA License No. 20C0275 | R23115268 Tan Li Yen

Medical Escort & Transport (MET) Executive