ticketing systems , JIRA, Diagnostic tools, Data entry software, Gemba, Standard reporting tools and techniques, Basic computer processing, Process improvement techniques

Microsoft Office programs, Basic computer processing, Customer service, Data Entry

Servicenow, Genesys, JIRA, MySQL, Api Testing, Agile, Scrum, Oracle, Azure DevOps, Test Automation, Dynamics 365, Oauth, SQL Server, Sql, Sso, Defect Management, Amazon Connect, Hp Alm, Payment Gateway, MFA, Chatbots, Cyara Pump CX, STLC Functional Testing, Salesforce, Active Directory, Virtual Assistant platforms, Conversational AI, Avaya SIP VoIP Testing

Servicenow, Genesys, JIRA, Automation Testing, MySQL, Api Testing, Oracle, Azure DevOps, Oauth, Dynamics 365, SQL Server, Functional Testing, Sql, Sso, Defect Management, Amazon Connect, Hp Alm, Payment Gateway, MFA, Chatbots, Crm Systems, Cyara Pump CX, Salesforce, Active Directory, Virtual Assistant platforms, Conversational AI, Avaya SIP VoIP Testing

Apis, Jira, Confluence, Postman, Basic Sql, InfoSec processes, CRMs, Linear, webhooks, Telephony, DBs, Notion, SIP, log analytics