Location Name: Pune Corporate Office - Mantri

Job Purpose

To support the PO Lead in execution of App and Web digital product initiatives by managing requirement documentation, stakeholder coordination, UAT execution, defect tracking, release readiness, KPI monitoring and post-live adoption tracking to ensure timely delivery of customer-centric digital journeys and business outcomes.

Duties And Responsibilities

Requirement gathering and documentation
Understand business requirements, customer journey gaps and digital platform enhancement needs from PO Lead and business stakeholders.
Prepare BRDs, user stories, process flows, screen-level requirements and acceptance criteria for assigned initiatives.
Maintain requirement trackers, dependency logs and version control for all assigned product changes.
Coordinate requirement walkthroughs with Technology, Design, Analytics, Operations, Risk and Compliance teams.
Product delivery and execution support
Support PO Lead in delivery of assigned App and Web product features from requirement finalization to go-live.
Track project milestones, sprint progress, open dependencies, issue closures and delivery timelines.
Coordinate with IT and cross-functional teams to ensure scope clarity, timely clarifications and execution discipline.
Highlight risks, deviations and blockers proactively to the PO Lead for governance and escalation.
UAT, defect and release governance
Prepare UAT scenarios, test cases and validation checkpoints basis approved requirements and journey flows.
Coordinate UAT execution with business users and ensure defects are logged, prioritized and tracked to closure.
Validate fixes, maintain defect tracker and support go-live readiness sign-off documentation.
Support release notes, SOP updates, launch communication and post-deployment validation activities.
KPI monitoring and post-live tracking
Track post-live performance for assigned journeys including traffic, leads, funnel conversion, drop-offs and feature adoption.
Coordinate with Analytics teams for dashboard validation, data accuracy and metric-level insights.
Prepare periodic performance updates and share actionable observations with PO Lead.
Support improvement backlog creation based on customer behaviour, KPI trends and business feedback.
Customer journey and UI/UX coordination
Work with DCX/UI-UX teams to review screen flows, wireframes, content and customer communication for assigned journeys.
Identify customer friction points and recommend practical journey improvements to improve completion and conversion.
Ensure customer experience guidelines and digital design standards are followed during implementation.
Stakeholder coordination and governance reporting
Coordinate with Business, PMG, IT, Analytics, Design, Operations, Risk and Compliance teams for assigned initiatives.
Prepare project status notes, meeting minutes, action trackers, issue logs and governance updates.
Ensure timely follow-up and closure of action items across stakeholders.
Process discipline and knowledge management
Maintain proper documentation repository for requirements, approvals, UAT evidence, release artefacts and dashboards.
Support process standardization and continuous improvement within the POD operating rhythm.

Key Decisions / Dimensions

Following Decisions Are Taken By The Role

Recommendation on UAT test coverage, defect severity and readiness inputs for release sign-off.
Recommendation on requirement clarifications, scope observations and execution dependencies to PO Lead.
Identification of journey improvement opportunities based on KPI trends, customer feedback and UAT observations.
Escalation of unresolved issues, delayed action items and critical defects to PO Lead.|
Supports digital business outcomes for assigned App and Web journeys through timely execution, KPI tracking, funnel improvement and adoption monitoring.

Major Challenges

Capturing clear requirements and managing frequent changes without impacting committed delivery timelines.
Coordinating with multiple stakeholders for timely clarifications, UAT support and defect closure.
Ensuring quality UAT execution and release readiness across multiple App and Web journeys.
Maintaining accurate KPI tracking and providing actionable insights after go-live.
Balancing day-to-day execution activities with structured documentation and governance expectations.

Required Qualifications And Experience

(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Qualifications

Educational Qualifications

Graduation in Engineering, Technology, Management, Business or related discipline.
Post-Graduation / MBA preferred but not mandatory.

Work Experience

Minimum 4 - 8 years of experience for Manager / 6 - 10 years for Sr. Manager in Digital Product, Project Delivery, Business Analysis, UAT or Digital Platforms.
Experience in BFSI / FinTech / Digital Lending / Consumer Platforms preferred.
Strong understanding of requirement documentation, UAT management, release governance and digital journey monitoring.
Ability to coordinate with cross-functional stakeholders and drive action closure within timelines.

Functional Knowledge

BRD/user story preparation, process mapping, UAT execution, defect tracking, release readiness, KPI monitoring, dashboard validation, App/Web customer journeys and stakeholder coordination.

Deputy Unit Manager - Digital Platforms and Consumer AI