Escalation Management, Email, Customer Escalation Management, Email drafting, Customer Service and Banking Operations

Performance Monitoring, Team Management, Leadership, Issue Resolution, Customer Service Expertise, Employee Development, Continuous Process Improvements, Problem-solving

Loans, Customer Service Manager

Microsoft Excel, Microsoft Office, Continuous Improvement, Documentation Management, Stakeholder Management, issue resolution, payment realization, Order Management, Export Documentation, cross-functional collaboration, process improvement, customer advocacy, export compliance, bank negotiation, Audit Support, customer service