What Success Looks Like In This Role

The AI Architect owns the technical onboarding and integration of the Anthropic Claude platform, and leads the knowledge-transfer effort from the Outgoing Providers into Provider's BAU operating model. This role combines the SoW's Platform & Integration and Knowledge Transfer Lead scopes into a single Associate Principal Architect position, and is also the primary architecture-level escalation point for L1.5/L2 support.

Key Responsibilities

Lead onboarding and configuration of the Anthropic Claude platform tenant, API gateway, single sign-on (SSO), SOC/SIEM, and observability integrations across UAT, staging, and production environments.
Lead the formal, time-boxed knowledge-transfer exercise with the Outgoing Providers (Accenture and Tribe AI), capturing configurations, the prompt/agent catalog, and integration documentation.
Develop and validate L1.5/L2 support runbooks and technical documentation as part of the Transition deliverables.
Support the estate assessment and BAU readiness report during the Discovery & Readiness phase, identifying and closing knowledge/documentation gaps.
Provide L1.5/L2 architecture-level support and escalation input for Priority 1 and Priority 2 Incidents, contributing to Response and Restoration Service Levels (SL-1 through SL-4).
Administer the Anthropic platform, APIs, and associated products (Claude Code, Claude Cowork, Claude Design, Claude Agents) as part of ongoing platform administration.
Support structured rollout waves and enterprise role-based access control (RBAC) enablement as directed by Customer's AI governance team.
Track continuous platform innovation — features, backlog items, and release cadence — and feed relevant changes into FinOps and adoption reporting.
Partner with the Security Architect on guardrail and policy governance, including usage controls and financial guardrails.
Participate in the biweekly AI Review Board.
Deliver Consulting-track engagements (Medium and Large advisory requests): prompt-library tuning, solution/agent design, integration guidance, and scoped proof-of-concept work.

Required Qualifications

Claude Certified Architect – Foundations (CCA-F) — Anthropic's official proctored certification for designing and shipping enterprise-grade Claude applications (or committed to obtaining it within an agreed timeframe of joining).
Proven experience architecting and integrating enterprise SaaS/AI platforms, including API gateway, SSO, and SIEM/observability integrations.
Hands-on experience with GenAI/LLM platforms (prompt engineering, agent design, integration patterns).
Experience leading knowledge-transfer exercises and producing operational runbooks/documentation for support teams.
Ability to operate as an escalation point for complex technical incidents (L1.5/L2).
Strong stakeholder-facing skills to support governance forums and consulting engagements.

Preferred Qualifications

Hands-on production experience with Claude Code, Claude Cowork, Claude Design, or Claude Agents.
Experience with ServiceNow/ITSM-based operating models.
Familiarity with FinOps practices for AI/token-based usage reporting.
Experience supporting proof-of-concept to production transitions for AI solutions.

You will be successful in this role if you have:

BA/BS degree and 8+ years relevant experience OR equivalent combination of education and experience.

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Associate Principal AI Architect (Claude AI)