Job Description: Group Product Manager – Supply Chain & Operations

Location: Gurgaon

Experience: 6 – 9 Years

Industry: B2C E-commerce / D2C / Logistics Tech / Quick Commerce

Role Overview

We are seeking an experienced Group Product Manager – Supply Chain & Operations to own and lead the digital systems powering our end-to-end fulfillment, warehousing, and logistics network. In this role, you will lead a team of Product Managers and partner directly with Operations, Engineering, and Business leadership to build scalable backend technology that drives operational excellence, optimizes unit economics, and accelerates order-to-delivery cycles.

Unlike consumer-facing growth roles, this position is deeply anchored in internal platform architecture, operational workflows, inventory intelligence, and supply chain automation.

Key Responsibilities

1. Product Strategy & Roadmap

Define the long-term product vision, strategy, and execution roadmap for the Supply Chain & Operations Tech stack (Order Management Systems, Warehouse Management Systems, Inventory Intelligence, Dispatch & Delivery).
Identify operational bottlenecks and convert complex ground-level logistics challenges into scalable software solutions.

2. Team Leadership & Mentorship

Build, mentor, and lead a high-performing team of Product Managers owning individual sub-domains within supply chain and fulfillment.
Establish product management best practices, key metrics frameworks, and operational governance across your team.

3. Core Platform Ownership

Order Management System (OMS): Build and scale order routing engines, split-shipment logic, and order state machines.
Warehouse Management System (WMS): Optimize inbound receiving, putaway, picking, packing, staging, and inventory auditing workflows to drive warehouse throughput.
Inventory & Procurement: Build real-time inventory visibility systems, multi-location stock replenishment algorithms, and vendor integration management.
Logistics & Dispatch: Develop routing algorithms, middle-mile/last-mile dispatch engines, courier allocation logic, and real-time tracking platforms.

4. Cross-Functional Collaboration & Execution

Work closely with Ground Operations, Warehouse Managers, Logistics Partners, and Category teams to build intuitive internal tools.
Partner with Engineering and Data Science teams on system architecture, database scalability, and optimization models (e.g., route optimization, demand forecasting).

Key Operational Metrics You Will Own

Fulfillment Speed & SLA: Order processing time, dispatch SLA, and on-time delivery (OTD) rates.
Warehouse Efficiency: Pick/pack speed, dock-to-stock duration, and labor productivity per warehouse.
Inventory Precision: Stock accuracy, shrinkage reduction, and wastage/spoilage rates.
Cost Efficiency: Shipping cost per order, warehouse operational cost per unit, and route density optimization.

What We're Looking For

Experience: 6–9 years overall experience with at least 4+ years dedicated to building Supply Chain, Logistics, Warehousing, or Operations software in high-scale e-commerce, D2C, or 3PL environments.
Leadership: Prior experience managing and mentoring Product Managers or Associate PMs.
Domain Expertise: Deep hands-on knowledge of WMS, OMS, TMS (Transportation Management Systems), inventory algorithms, and third-party logistics (3PL) API integrations.
Technical Depth: B.Tech/B.E. degree or strong technical background required; ability to read API docs, evaluate system architecture, and collaborate effectively with senior engineering leaders.
Data-Driven Problem Solver: Strong quantitative and analytical skills; fluent in SQL and telemetry/tracking tools to evaluate operational metrics.

Preferred Background

Product leaders from high-scale B2C e-commerce, D2C, quick commerce, retail-tech, or third-party logistics (3PL) platforms.
Hands-on experience with automated warehousing equipment, IoT integration, or AI/ML-driven demand forecasting/routing platforms.

Group Product Manager (Supply Chain/Operations)