Air Ticketing Executive

Company: BAI Infosolutions Private Limited – CoTrav

Location: Gurgaon (On-site)

Experience: 1-3 year

Shift: Night Shift

Industry: Travel & Hospitality | Corporate Travel Services

Employment Type: Full-time

ABOUT THE ROLE

As an Associate, you handle the day-to-day domestic ticketing workload on your own. You will issue tickets, process routine changes and cancellations, and manage your own request queue against agreed turnaround times.

You will also begin working on international point-to-point bookings and learn how fare rules, reissue penalties and refund calculations actually behave in practice. Senior team members remain available for complex cases, but you are expected to know which cases are complex and to route them early rather than late. This is the level where CoTrav expects you to stop needing checks on routine work and start being someone other people can rely on.

KEY RESPONSIBILITIES

Ticketing & Issuance

Independently handle domestic and international bookings end to end: search, hold, confirm, issue.
Apply the corporate travel policy, preferred airlines and approved fare bands when presenting options.
Issue tickets within agreed TAT and within ticketing time limits, managing GDS queues so that no PNR auto-cancels.
Apply correct fare, tax and service-fee components as per structure.

Changes, Cancellations & Refunds

Process date changes, routing changes, and cancellations, calculating airline penalties and fare differences correctly.
Raise and track refund requests with airlines and consolidators, and follow up until credit is received.
Maintain clean documentation for every change original booking, revised booking, charges applied and client approval.

Client & Airline Coordination

Handle clients and travel-desk queries on schedules, seats, meals, baggage and web check-in.
Coordinate with airline and helpdesks for schedule changes, seat requests and standard service issues.
Keep clients proactively informed on schedule changes and cancellations rather than waiting for them to ask.

Records & Reporting

Keep booking records, refund trackers and daily MIS complete and accurate.
Share daily status on pending refunds, unissued PNRs and open queries with the reporting executive.
REQUIREMENTS
Graduate, with 1–3 years of hands-on air ticketing experience in a travel agency, TMC, consolidator or airline process.
Working proficiency in at least one GDS — Galileo, Amadeus or Sabre — including PNR creation, fare quote and ticket issuance.
Practical understanding of domestic fare structures, taxes, cancellation rules and baggage policies.
Exposure to corporate or B2B travel is preferred over pure leisure retail experience.
Good English communication, both written and spoken.
Comfortable with rotational shifts.

KEY SKILLS & COMPETENCIES

GDS proficiency (Galileo / Amadeus / Sabre)
Domestic ticketing accuracy and speed
Basic fare rule interpretation
Cancellation, refund and penalty calculation
Queue and time-limit management
Prioritisation across a live request queue
Professional client communication

WHAT SUCCESS LOOKS LIKE

Your routine bookings are issued the first time correctly and do not come back as corrections or ADMs.
Your TAT on standard booking requests is consistently met, including during peak volume.
Refunds you raise are tracked to closure you know the status of every open refund in your name without being asked.
You escalate complex cases early and with the full context attached, rather than after the problem has grown.