SMS Product Manager – MENA & APAC

Identidad Tech · Remote (MENA/APAC) · Contract

Do you know exactly which carrier to call when a route in the Gulf suddenly drops quality — and how to get it fixed before it costs a single dollar of margin

At Identidad Tech, we've spent over 25 years building telecom infrastructure for carriers and enterprises worldwide — Voice, SMS, Cloud Numbering, and Managed Services — from two hubs in Miami and Bogotá. We move billions of messages and minutes a year through markets most providers only reach through intermediaries, or don't reach at all. This isn't a support seat buried inside a big matrixed org: you'll own MENA and APAC's entire SMS/A2P vendor base directly, working shoulder-to-shoulder with our Commercial Director and Sales team.

What you'll do

Own and evolve the SMS/A2P product strategy and roadmap across MENA and APAC.
Source, negotiate, and manage carrier relationships — pricing, capacity, and commercial terms that directly shape our routing.
Chase down quality issues and cost inefficiencies across your vendor base before they become client-facing problems.
Scout and secure the network capacity needed to expand into new markets within the region.
Feed market intelligence — regulatory shifts, operator changes, pricing moves — back to the rest of the business.
Partner closely with Sales to match the right clients to the right regional opportunities.

Requirements

4+ years of hands-on experience in SMS/A2P procurement or carrier relations.
Direct, provable experience managing carrier relationships in MENA and/or APAC — you know the vendors, the regulators, and the quirks by name.
A real track record of finding and closing growth opportunities, not just maintaining what's already there.
Strong negotiation and analytical skills — comfortable prioritizing across a large, varied vendor portfolio.
Advanced English, spoken and written.
Based in MENA or APAC preferred; open to candidates elsewhere with demonstrable regional experience.

What we're looking for

Someone who treats a routing or pricing problem like a puzzle to solve, not a ticket to close.
A confident negotiator who's just as comfortable on a carrier call as reading a margin report.
Someone who works independently and takes real ownership of a region without needing to be micromanaged.

The profile that fits with us

We're not looking for someone who manages a spreadsheet of vendors. We're looking for someone who actually knows these markets — who's negotiated with these carriers before, who understands why a route in one country behaves differently than the one next door, and who gets real satisfaction out of turning that knowledge into growth. If that's you, keep reading.

What we offer

Fully remote — work from where you know the market best.

Monthly fixed fee plus a performance-based incentive tied to your results.

15 days of annual leave + 5 personal days + 3 sick days.

Light travel — less than 20% of your time.

Direct line to our Commercial Director and global Sales team — no bureaucracy between you and the decisions that matter.

Real ownership of a region's entire carrier strategy from day one.

Ready to own MENA and APAC's SMS growth story Apply and tell us about a carrier negotiation you're proud of.

SMS Product Manager MENA & APAC