operational support , Incident Management, Team Management, Stakeholder Relationship Building, Operations Center Oversight, Leadership, Training and Supervision, Strategic Contribution

proficiency in Chinese language, traffic analysis, Quantitative Analysis

Service Design, Invision, Axure, collaboration tools, Knowledge Management, Design Thinking, gamification, omnigraffle, Project Management, Sketch, keynote, Stakeholder Management, Business Design, interactive technology, Adobe Creative Suite