Incident Management, Appian, Celonis Process Modeling, Celonis, Troubleshooting

User Management, Incident Management, Ticketing Tools, Service Request Management, Knowledge Management, ITIL concepts, ServiceNow platform, Standard ServiceNow workflows, Active Directory, Integration Flows, Portal navigation, Email and notification troubleshooting, Update Sets and Deployment method

Salesforce Marketing Cloud, Data Integration, B2C implementations, Code reviews, Account Engagement Pardot

data reconciliation , Sql, Rabbitmq, Mq, Java, Jira, Ibm Mq, CICS, Changeman, Sftp, DB2, JCL, Xpeditor, Cobol, Rally, BMC Remedy, shell scripting, Python, Easytrieve, Apis, messaging technologies, backend batch API integration, file validation, automated test frameworks, Globalscape, Control-M, file manipulation, transaction-processing systems, stored procedures, Data Validation, scheduling flows