We are seeking an experienced Executive Assistant Team Lead to lead an Executive Assistant function within a leading professional services organization.

This is a senior people-management and operational leadership role responsible for ensuring the delivery of consistently high-quality executive support to senior leaders. The role combines team leadership, capacity and workforce planning, stakeholder management, service excellence, process improvement, and technology adoption.

The successful candidate will directly manage a team of Executive Assistants while partnering closely with senior leadership to continuously strengthen the executive support model and broader operational effectiveness of the office.

Key Responsibilities

Strategic & Operational Leadership

Define and drive the strategic roadmap for the Executive Assistant function, ensuring team capacity, structure, and capabilities are aligned with evolving business needs.
Oversee the executive support model and ensure senior stakeholders receive seamless, well-coordinated, and consistently high-quality support.
Partner with regional and shared-services teams to align service standards, capacity planning, workload distribution, and support coverage.
Monitor team capacity and anticipate changing business requirements, identifying appropriate solutions to maintain service quality.
Identify and lead process improvement and technology initiatives, including the adoption of AI, automation, and digital productivity tools.
Develop and standardize best practices, operating procedures, playbooks, and service standards across the Executive Assistant function.
Drive continuous improvement in the quality, consistency, and efficiency of executive support.
Serve as an escalation point and trusted advisor to senior stakeholders on complex or sensitive executive-support matters, exercising sound judgment and discretion.

People Management

Provide direct people leadership to the Executive Assistant team, including regular 1:1s, goal setting, coaching, and ongoing feedback.
Lead the team's performance management cycle, including objective setting, mid-year discussions, and annual performance evaluations.
Support professional development by identifying training opportunities, stretch assignments, and potential career pathways.
Coach and develop high-performing team members for broader responsibilities and future leadership opportunities.
Manage workload and priorities across the team, balancing business requirements with sustainable individual capacity.
Partner with the executives supported by the team to address workload, performance, and service requirements.
Manage relevant people-administration matters, including time-off approvals and other team-related processes.
Serve as the first point of contact for performance, conduct, or interpersonal matters within the team, partnering with HR where appropriate.
Lead the onboarding and integration of new Executive Assistants, ensuring they understand relevant systems, tools, processes, and service expectations.

Experience & Qualifications

Approximately 10–15 years of relevant professional experience, including at least 5 years in a people-management or leadership role.
Bachelor's degree or equivalent qualification.
Demonstrated experience managing teams in a professional services, corporate, or similarly high-performance service environment.
Experience leading Executive Assistants, administrative professionals, business support teams, or comparable service-oriented functions is highly advantageous.
Strong people-management capabilities, including coaching, performance management, team development, and handling sensitive employee matters.
Excellent written and verbal communication skills, with the confidence and credibility to engage and present to senior leaders.
Strong stakeholder-management skills and the ability to navigate competing priorities and expectations.
Able to balance a collaborative and approachable leadership style with the ability to make firm decisions when required.
Strong organizational skills and the ability to operate effectively in a fast-moving environment with multiple priorities.
Comfortable using technology to improve productivity and service delivery, including AI tools, workflow and collaboration platforms, and Microsoft Office.
Strong judgment, discretion, and professionalism when handling confidential or sensitive matters.