control testing , Servicenow, Archer, RCSA, Tableau, Internal Audit, Operational Risk, Sharepoint, MS Power Platform

configuration management, Incident Management, change management, Request Management, Itil Processes, Service Level Management, Problem Management

Oauth, Saml, Ldap, Windows, Ansible, Splunk, Azure, AWS, OpenID Connect, Soft Tokens, Biometrics, Multi-Factor Authentication, FIDO, Hard Tokens, SCIM, FIDO U2F, Midrange platforms, Adaptive Contextual Authentication, FIDO2, UAF, Risk-Based Authentication, API design concepts

Change Management, Automation, Itil, Network, Application Support, Incident Management, Workload allocation, Service Desk IT Operations management, Operational performance monitoring, SLA adherence, ITSM Ticketing, Shift-Left knowledge management, Change Control Boards, Process optimisation, Continuous Improvement

Open-source intelligence (OSINT) techniques, Incident Management, Data Analysis, Root Cause Analysis, Incident Investigation, Project management

Servicenow, PowerShell, Ldap, Sso, Azure Ad, PAM, Python, MFA, Active Directory, EntraID, BeanShell, SailPoint IdentityIQ

Servicenow, Confluence, Apis, Mulesoft, Jira, Product Analysis, Business Analysis, SaaS products, Technology Operations

Structured Project Impact Tracking, AI-Assisted Building, Customer Support Ops Analytics, Analytics Tools Excel Google Sheets, Data Modelling SQL, Vendor Performance Analytics, Algorithmic Product Thinking, COD RTO Risk Analysis, Supply Chain Logistics Analytics, D2C E-commerce Background

access control systems , Lenel, Power Bi, Ms Office, Incident management software, Cctv