Introduction

Senior Consultant - Monitoring & Observability, Centreon / Control-M (GOLD Managed Services)

About Us

SymphonyAI is a leading enterprise AI solutions provider helping retailers and manufacturers optimize business operations through advanced analytics, planning, and automation solutions. Our products support global organizations in improving supply chain efficiency, inventory performance, forecasting accuracy, and customer satisfaction.

We are committed to delivering measurable outcomes for our clients through innovative technology, deep domain expertise, and strong customer partnerships.

Job Summary

We are looking for a Senior Consultant — a Centreon monitoring platform expert and Control-M scheduling specialist — to own production observability across our Symphony GOLD managed-services portfolio and serve as key technical resource for a tier-1 Spanish grocery account, particularly for new store openings.

The consultant has designed and implemented monitoring for numerous strategic managed-services customers, developing hundreds of proactive checks, alerts, and automated notifications covering application availability, Night Batch execution, interfaces, infrastructure, databases, and business-critical processes. The role combines monitoring architecture with Control-M workload orchestration and new-customer monitoring implementation, keeping production environments stable, observable, and highly available.

Job Description

Key Responsibilities

Monitoring Architecture & Observability (Centreon)

Design, implement, and continuously improve application and infrastructure monitoring on the Centreon platform.
Develop proactive checks, alerts, and automated notifications across application availability, Night Batch execution, interfaces, infrastructure, databases, and business-critical processes.
Tune alerts, optimize thresholds, correlate events, and reduce false positives to improve operational efficiency.
Integrate monitoring with incident-management and notification systems for rapid detection and response.
Implement monitoring for new managed-services customers across geographies.

Scheduling & Production Readiness (Control-M)

Administer the Control-M scheduling platform: job scheduling, workflow orchestration, dependencies, calendars, error recovery, production automation.
Act as key technical resource for new store openings on the embedded tier-1 account: planning, execution, and production readiness with minimized operational risk.

Operations & Collaboration

Use Linux administration and shell scripting for automation and monitoring enhancements; use Oracle SQL for database-health monitoring and data validation.
Work closely with Managed Services, Cloud Operations, project teams, and customers on operational readiness and stability.
Participate in the rotational 24/7 on-call duty for L1 support (monitoring first response).

Qualifications

6+ years of experience in enterprise application/production operations.
Centreon monitoring platform expertise: architecture, implementation, and continuous improvement at scale (hundreds of checks and alerts in production).
Control-M administration expertise: scheduling, orchestration, dependencies, calendars, error recovery.
Monitoring architecture skills: alert tuning, threshold optimization, event correlation, false-positive reduction.
Deep understanding of SCM-platform operational processes (Symphony GOLD or equivalent), Night Batch monitoring, and interface supervision.
New-store-opening production-readiness experience for a tier-1 international grocer.
Monitoring implementation experience for multiple new customers across geographies.
Strong Linux administration and shell scripting; good Oracle SQL.
Sustained embedded-account working mode with continuity accountability.
Rotational 24/7 on-call duty for L1 support.
Fluent English; CET availability aligned to the account's change windows.

About Us

Preferred Qualifications

Spanish language exposure.
Integration of monitoring with ITSM/incident platforms.
Experience in two-in-a-box coverage models.

What We Offer

Competitive salary and benefits package.
Opportunity to work on high-impact retail transformation and managed-services programs.
Exposure to leading European and global retailers on the Symphony GOLD platform.
A collaborative and fast-paced work environment.
Learning and growth opportunities across supply chain, retail, and enterprise AI solutions.

Senior Consultant Monitoring & Observability