This role is with one of our portfolio companies.

About the Role:

This is a high-ownership business leadership role where you will own the P&L and growth agenda end-to-end from category and assortment strategy to customer experience, merchandising, supply chain, marketing levers, profitability and team building.

We are looking for someone who can think like a business owner, identify the biggest growth opportunities, and translate them into execution. You will work closely with the leadership team and cross-functional teams across Product, Tech, Marketing, Operations and Supply Chain to build the next phase of the business.

What You'll Own:

Own the overall E-commerce P&L, with responsibility for revenue, margins, contribution and sustainable growth.
Identify the biggest growth levers across acquisition, conversion, AOV, repeat purchases, assortment, pricing and customer retention.
Build business plans, revenue forecasts and growth targets; track performance against plan and course-correct quickly.
Balance growth with profitability and build a healthy, scalable business model.
Own the overall category strategy and continuously expand the assortment of products.
Identify whitespace opportunities and new product/category opportunities based on customer needs, trends and business potential.
Drive SKU-level performance identifying winners, fixing underperforming products and improving the overall portfolio mix.
Own the overall customer journey across the app and web store, from discovery to purchase and post-purchase experience.
Improve key ecommerce metrics including traffic, CTR, conversion, AOV, repeat rate and customer lifetime value.
Partner closely with Supply Chain and Operations to build a scalable and efficient operating model.
Build a strong data-driven culture around category and business decisions.
Build and lead a high-performing team across category, merchandising and business operations.

Requirements:

8-12 years of experience in E-commerce, Consumer Internet, D2C or Retail businesses.
Proven experience owning P&L / revenue / contribution for a meaningful business or category.
Strong understanding of E-commerce growth levers conversion, AOV, repeat rate, assortment, pricing, merchandising and customer retention.
Strong analytical orientation with the ability to translate data into business decisions.
Demonstrated ability to build and lead high-performing teams.
Entrepreneurial mindset with a high bias for ownership, speed and execution.
Comfortable operating in an ambiguous, fast-moving environment and building processes as the business scales.

Director & Head - D2C