Join our Team

About This Opportunity

Seeking a skilled SMAX Engineer with hands-on experience in cloud-native environments (Kubernetes/OpenShift). The role involves managing SMAX deployed as microservices (pods) integrated with PostgreSQL, Elasticsearch, and Kafka, along with handling automation, reporting, and production support.

The candidate will play a key role in L2/L3 operations, ensuring platform stability, resolving incidents within SLA, and driving continuous improvements through automation and optimization.

What You Will Do

Implement, configure, and support SMAX (Service Management Automation X)
Provide L2/L3 support for Incident, Problem, Change, and Request Management
Manage and resolve tickets (TTs) ensuring SLA adherence
Perform root cause analysis (RCA) and implement preventive measures
Support CR deployments, patches, and upgrades
Coordinate with L1/L3 teams and stakeholders for issue resolution
Manage SMAX deployed as microservices on Kubernetes/OpenShift
Integrate SMAX with: uCMDB, OBM, IAM, and other enterprise tools
Work with backend components: PostgreSQL (primary database), Elasticsearch (search and indexing), Kafka (event streaming/messaging layer)
Work with PostgreSQL database for reporting and data analysis
Write and optimize SQL queries for: Incident, Change, and Request data extraction
Support custom reports, dashboards, and KPIs
Perform: Data validation, Data reconciliation, Basic query performance tuning

The Skills You Bring

Hands-on experience with SMAX / ITSM tools
Strong knowledge of Kubernetes or OpenShift
Good understanding of microservices and container-based architecture
Experience with: PostgreSQL / SQL querying, Elasticsearch and Kafka (preferred), REST APIs and integrations
Strong troubleshooting and analytical skills
Knowledge of ITIL processes (Incident, Change, Problem Management)

Good to Have

Experience with HPSM, HPSA, OBM, NNMi, uCMDB
Exposure to automation tools / scripting (Python, JavaScript, Shell)
Experience in telecom / OSS / managed services environment
Familiarity with cloud platforms and DevOps practices
ITIL Certified

Location : Bangalore/Noida

All academic credentials must be from recognized and accredited institutions and are further subject to verification.