As AI continues to reshape the customer experience landscape, Zycus is looking for a curious and hands-on AI Analyst Intern who is eager to experiment with AI/Gen-AI/Agentic tools across our post-sales operations. This role is ideal for someone who enjoys solving real-world problems, learning quickly, and building practical AI-driven solutions.

Working closely with senior leaders, including our North American CCO, you will contribute to accelerating AI adoption across implementation, support, customer success, and expansion teams.

Key Responsibilities

Process Discovery & Opportunity Mapping

Assist in identifying inefficiencies and friction points across support, implementation, and customer success workflows.
Contribute to maintaining a backlog of AI/automation ideas.

Rapid Prototyping & Experimentation

Support the development of small-scale prototypes (e.g., chatbots, workflow automations, dashboards) using low-code tools, Python, or notebooks.
Collaborate with team members to test ideas and validate use cases.

Pilot Support & Iteration

Help deploy and monitor pilot solutions with internal teams.
Collect feedback, track basic usage metrics, and support iteration efforts.

Learning & Knowledge Sharing

Stay updated on emerging AI tools and trends.
Assist in preparing demos, documentation, or internal knowledge-sharing sessions.

Documentation & Knowledge Transfer

Help create simple documentation, prompt libraries, and reports to support scaling of successful pilots.

Cross-Functional Collaboration

Work with global teams (Delivery, Support, Customer Success) to understand business needs and support AI initiatives.

Why Join Zycus

Cloud Product Company: Work with a SaaS organization leveraging cutting-edge AI/ML technologies.
Market Leader: Recognized by Gartner as a Leader in Procurement Software Suites.
Learning & Growth: Gain exposure to real-world AI applications and cross-functional teams.
Global Exposure: Collaborate with international stakeholders and customers.
Make an Impact: Contribute to meaningful projects and see your ideas come to life.

About Zycus

Zycus is a recognized leader in procurement technology, offering comprehensive Source-to-Pay (S2P) solutions powered by its Merlin Agentic Platform. The platform leverages intelligent AI agents to drive efficiency, compliance, and automation across procurement processes—from intake and negotiations to contract management and accounts payable.

Skills & Qualifications

Required:

Currently pursuing or recently completed a degree in Engineering, Computer Science, Data Science, Business Analytics, or related field.
Basic understanding of AI/ML concepts or automation tools.
Familiarity with Python, APIs, JSON, or data handling (academic or project-based).
Strong problem-solving and communication skills.

Good to Have:

Exposure to tools like LangChain, LlamaIndex, OpenAI APIs, or similar frameworks.
Coursework or projects related to AI, data analytics, or automation.
Understanding of SaaS or customer-facing operations (support, success, etc.).

Nice to Have:

Personal or academic projects (GitHub, hackathons, etc.) involving AI/chatbots/automation.
Participation in AI communities, competitions, or meetups.

Artificial Intelligence Intern