Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Senior Salesforce Developer – Conversational Agentic ITSM Platform

Experience: 5–8 Years

Location: Kochi / Bangalore / Hyderabad (Hybrid)

Job Type: Full-Time

About The Role

We are looking for a passionate and experienced Senior Salesforce Developer to join our growing team and play a key role in building a next-generation Conversational Agentic ITSM Platform powered by Salesforce, Agentforce, AI, and MuleSoft.

This role is ideal for strong Individual Contributors (ICs) who enjoy solving complex technical challenges, building scalable enterprise solutions, and continuously learning emerging technologies. You will have the opportunity to shape innovative service experiences while working across Salesforce Service Cloud, Experience Cloud, Sales Cloud, Agentforce, and enterprise integration ecosystems.

If you are someone who thrives in a hands-on development role, enjoys taking ownership, and wants to be part of an organization on a strong growth journey, this role is for you.

Key Responsibilities

Lead the design and development of Salesforce solutions supporting a modern Conversational Agentic ITSM Platform.
Build intelligent service experiences leveraging Agentforce, conversational workflows, AI-driven automation, and enterprise service management capabilities.
Design and develop scalable solutions using Apex, Lightning Web Components (LWC), Flows, Platform Events, and Salesforce APIs.
Drive the implementation of service management processes including incident, request, knowledge, change, and employee support workflows.
Develop reusable and scalable integration frameworks using MuleSoft Anypoint Platform and API-led connectivity patterns.
Integrate Salesforce with enterprise applications including ITSM, HR, collaboration, monitoring, knowledge, and business platforms.
Design and implement conversational experiences that enable autonomous issue resolution, intelligent routing, and self-service capabilities.
Partner with architects, product owners, business stakeholders, and AI teams to define and deliver innovative business solutions.
Contribute to technical architecture decisions, design reviews, code quality standards, and platform governance.
Optimize application performance, scalability, security, and maintainability across Salesforce and integration ecosystems.
Mentor junior developers through technical guidance, code reviews, and best-practice adoption while remaining a hands-on contributor.
Stay current with Salesforce innovations including Agentforce, AI capabilities, Data Cloud, MuleSoft, and enterprise automation technologies.

Required Qualifications

Must Have

5 to 8 years of Salesforce development experience.
Strong hands-on expertise in:

Sales Cloud
Service Cloud
Experience Cloud

Deep understanding of:

Apex Development
Lightning Web Components (LWC)
Salesforce Flows
SOQL/SOSL
Platform Events
REST/SOAP APIs

Strong experience with Salesforce integrations and enterprise application connectivity.
Experience designing scalable and maintainable Salesforce solutions.
Strong understanding of Salesforce security, data architecture, sharing models, and governance.
Experience working in Agile and DevOps-driven delivery environments.
Excellent analytical, communication, and stakeholder management skills.

Preferred

Experience implementing Enterprise Service Management (ESM) or IT Service Management (ITSM) solutions.
Experience with MuleSoft and API Management.
Salesforce Platform Developer I & II certifications.
Experience leading technical workstreams and driving development best practices.

Added Advantage

Hands-on experience with Salesforce Agentforce.
Experience building conversational AI solutions, copilots, virtual assistants, or agentic workflows.
Exposure to Generative AI, prompt engineering, RAG-based architectures, and AI-powered service automation.
Experience working on Digital Transformation or Enterprise Automation initiatives.

What We Are Looking For

We are seeking professionals who:

Are passionate technologists and lifelong learners.
Prefer to grow as strong Individual Contributors while influencing technical direction.
Enjoy building products and platforms rather than simply implementing requirements.
Are excited by the potential of Agentforce, AI, Conversational Platforms, and Intelligent Automation.
Take ownership, demonstrate accountability, and thrive in fast-paced environments.
Want to be part of a growing organization where innovation, learning, and impact are highly valued.

Why Join Us

Work on a strategic enterprise initiative focused on building a Salesforce-powered Conversational Agentic ITSM Platform.
Gain hands-on exposure to Agentforce, MuleSoft, AI, Service Cloud, Experience Cloud, and Enterprise Automation.
Be part of a high-growth organization where your contributions directly influence the platform's success.
Collaborate with talented architects, engineers, and business leaders solving business-critical challenges.
Accelerate your career through continuous learning, innovation, and exposure to cutting-edge Salesforce technologies.
Enjoy the flexibility of a hybrid work model across Kochi, Bangalore, and Hyderabad.

Join Us

If you are a Senior Salesforce Developer looking to deepen your technical expertise, embrace AI-driven innovation, and contribute as a high-impact Individual Contributor while growing with a rapidly expanding organization, we would love to hear from you. Together, we are building the future of Conversational Agentic ITSM on Salesforce.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers***

It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com

Please be advised of the following official Milestone Technologies recruitment policies:

Official Communication Channels

All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.

No Recruitment Fees

Milestone Technologies never requests any form of payment, security deposit, laptop/equipment fee, or processing fee at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.

Sr Salesforce Developer