Job Title: Client Services Manager

Location: Hyderabad (100% Onsite only)

Shift: US Shift

Role Overview

The Client Services Associate / Manager is responsible for managing day-to-day client operations and service delivery for assigned accounts. This role acts as a key liaison between clients and internal teams (Recruitment, Operations, Finance), ensuring SLA adherence, delivery quality, and a positive client experience.

The role requires strong coordination skills, attention to detail, and the ability to balance client expectations with organizational priorities.

Key Responsibilities

Client & Account Management

Serve as the primary point of contact for assigned client accounts
Manage day-to-day client communication, requirements, and updates
Ensure adherence to contractual SLAs and client processes
Proactively manage escalations and issue resolution

Delivery & Operations Support

Partner with Recruiting teams to support demand fulfilment
Track open requirements, interviews, offers, and onboarding
Ensure accuracy in ATS/VMS systems (tagging, updates, compliance)
Coordinate with Operations, onboarding, and workforce experience teams as needed

Reporting & Compliance

Prepare and share regular client reports and dashboards
Maintain data accuracy for MIS, scorecards, and audits
Ensure compliance with internal policies and client guidelines

Collaboration & Continuous Improvement

Work closely with cross-functional teams to improve service delivery
Identify process gaps and suggest improvements
Contribute to team initiatives, trainings, and knowledge sharing

Key Performance Indicators (KPIs)

SLA adherence and delivery timelines
Client satisfaction and feedback
Data accuracy and compliance scores
Fill ratio / delivery metrics (role/client-dependent)
Escalation management effectiveness

Required Skills & Qualifications

Bachelor's degree or equivalent experience
2+ years of experience in client services, staffing, or operations
Strong communication skills (written and verbal)
High attention to detail and ownership mindset
Ability to work in a fast-paced, client-facing environment
Experience with top staffing companies is a plus

Preferred Experience

Staffing or MSP environment exposure
Experience working with US or global clients
Familiarity with compliance, onboarding, and reporting processes

Behavioural Competencies

Client-first mindset
Ownership and accountability
Strong collaboration and stakeholder management
Problem-solving orientation
Professional presence and judgment

Why Join Us

Opportunity to work with global clients
Clear growth path within Client Services
Exposure to cross-functional leadership
Collaborative and performance-driven culture

Client Services Manager - US Staffing