Company Description DHL Express is a global leader in time-sensitive, door-to-door delivery of documents and goods, serving more than 220 countries and territories through a comprehensive express network. With a fleet of over 250 aircraft, it is among the largest air carriers worldwide and the leading express service provider in India. DHL Express has consistently been recognized as an excellent workplace, ranking number 1 on the Great Place To Work list in 2021 and remaining in the top 5 for four consecutive years. The organization promotes innovation, social responsibility, and ethical business practices across all operations. Candidates can find additional legal and privacy information on the DHL Express India website.
Role Description The Classification Agent role is a full-time, on-site position based in New Delhi. The role involves accurately classifying shipments and commodities according to relevant customs, tariff, and regulatory requirements, ensuring compliance with local and international guidelines. Day-to-day responsibilities include reviewing shipment documentation, validating product descriptions, applying correct classification codes, and coordinating with operations, customer service, and customs teams to resolve discrepancies. The Classification Agent will also maintain up-to-date knowledge of regulatory changes, support internal audits, and contribute to process improvements to enhance data accuracy and operational efficiency. The role requires careful attention to detail, timely decision-making, and effective collaboration within a fast-paced express logistics environment.
Qualifications

Strong analytical and problem-solving skills, with the ability to interpret regulations and classification guidelines accurately.
Attention to detail and high level of accuracy in reviewing documentation and applying shipment codes.
Effective communication skills for collaborating with internal teams and interacting with customers and regulatory authorities as needed.
Familiarity with customs procedures, trade compliance, or international logistics is highly beneficial.
Proficiency with office productivity tools and shipment management systems; ability to learn new digital platforms quickly.
Ability to work on-site in New Delhi in a fast-paced environment, manage workload efficiently, and meet strict timelines.
Prior experience in logistics, supply chain, or classification-related roles is an advantage.
Diploma or bachelor's degree in logistics, commerce, business, or a related field preferred.

Classification agents