Information Technology Operations Manager

A global bank standing up its India technology and operations centre

Location: Remote (India)

About the Company

A leading global bank is establishing its India technology and operations centre and has partnered with Flexiple to hire its IT operations team. You will keep critical systems reliable for a marquee organisation from the ground up. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As an Information Technology Operations Manager, you will own the uptime, processes, and incident response behind core IT systems, keeping services stable and improving how the team runs them.

Key Responsibilities

Service & Incident Management

Own day-to-day IT operations, monitoring, and service availability
Run incident, problem, and change management to agreed SLAs
Coordinate vendors, infrastructure, and support workflows

Process & Reporting

Build dashboards on uptime, tickets, and service performance
Improve runbooks, documentation, and operational standards
Identify recurring issues and drive practical fixes

Ideal Candidate Profile

3 to 7 years in IT operations, infrastructure, or service management
Strong grasp of incident, change, and problem-management practice
Comfort with monitoring, ticketing, and reporting tools
Clear written and spoken English and a reliable remote-work setup

Preferred Qualifications

Exposure to a GCC, bank, or regulated enterprise environment
ITIL certification or equivalent service-management experience
Familiarity with cloud, monitoring, or automation tooling

What We Offer

A founding IT-operations role at a global bank's India centre
Remote-friendly, pan-India hiring with long-term placement
Exposure to leadership and a high-ownership mandate
One application considered for this and future matched roles

Hiring Process

HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit