Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What You'll Do

NetIQ IAM and IDM technical operations

Operate, monitor and troubleshoot NetIQ Identity Manager and associated IAM services across identity lifecycle, provisioning, de-provisioning, access, authentication and synchronisation processes
Analyse drivers, connectors, policies, workflows, queues, jobs, events, interfaces and connected-system dependencies
Restore failed identity processing within agreed service targets
Investigate identity data, attributes, mappings, role and entitlement assignments, reconciliation outcomes and connector communication issues
Perform approved administration, health checks, restarts and recovery activities in accordance with established runbooks and controls

Identity lifecycle and access support

Support joiner, mover and leaver processes, access requests, approvals, exceptions and role or entitlement changes
Troubleshoot failed or delayed provisioning and de-provisioning across directories and connected target systems
Investigate access-review exceptions, orphan accounts, dormant accounts and reconciliation issues
Track remediation activities through to completion

Incident, problem and SLA management

Lead L2 technical analysis and service restoration for high-priority IAM and IDM incidents
Coordinate troubleshooting across application, directory, security, database, infrastructure and network teams
Conduct root-cause analysis, document workarounds and track corrective actions
Help reduce recurring identity-service failures
Manage incidents, problems and service requests using ITIL practices
Monitor ageing cases, SLA risks and service-impacting backlogs
Engage L3 support teams and technology vendors when additional expertise is required

Monitoring, automation and continual improvement

Analyse NetIQ, directory, application-server, database and operating-system logs to identify production failures and performance issues
Maintain operational dashboards, alerts and health checks
Improve alert quality and proactive detection across critical identity processes
Automate repeatable operational activities using Shell scripting, SQL, PL/SQL and approved orchestration tools
Develop automation for health checks, reconciliation validation, reporting and routine service activities

AI and AIOps for IAM operations

Identify appropriate AI and AIOps use cases for incident triage, anomaly detection, event and log correlation, SLA-risk identification, knowledge retrieval and root-cause-analysis assistance
Use approved AI capabilities to support faster diagnosis and better reuse of operational knowledge
Retain human validation for decisions involving access, security, compliance and remediation

Operational governance and knowledge management

Provide concise SLA, KPI, incident, problem, automation and service-improvement updates during operational reviews
Maintain runbooks, support documentation, known-error records and technical recovery procedures
Prepare and maintain accurate audit evidence
Support service availability, provisioning accuracy, backlog control, incident restoration, monitoring coverage and continual-improvement objectives

Who You Are

At least four years of experience in IT operations, IAM or IDM, or enterprise application support, including hands-on production responsibility
Strong production-support knowledge of NetIQ Identity Manager and identity-lifecycle processes
Practical experience troubleshooting NetIQ drivers, connectors, synchronisation, provisioning, workflows, directories and integrations
Knowledge of joiner, mover and leaver processes, roles, entitlements, access requests and approvals
Experience with NetIQ eDirectory, Identity Applications, Identity Reporting, Designer, Identity Console or Remote Loader
Good working knowledge of LDAP and Active Directory concepts
Strong Unix or Linux operations and Shell-scripting capabilities
Practical Oracle SQL and PL/SQL skills for production analysis, validation and automation
Experience supporting WebLogic or an equivalent application server, including logs, services, JVMs and connectivity checks
Knowledge of REST and SOAP integrations, certificates, service accounts and network troubleshooting
Experience with at least one monitoring or observability platform, such as Dynatrace, Kibana, Datadog, AppDynamics, Splunk or Zabbix
Experience managing incidents, problems, changes and service requests in an SLA-driven environment
The ability to analyse complex production issues and coordinate effectively with L3 teams, vendors and other technical stakeholders
Strong analytical, communication, documentation and stakeholder-coordination skills
A bachelor's degree or equivalent relevant professional experience

ITIL, IAM or NetIQ certifications would be advantageous. Exposure to Oracle Identity and Access Management, another enterprise IAM or IGA platform, privileged access management, access certification, AIOps or generative AI-assisted operations would also be beneficial.

Not a perfect fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best

What's In It For You

The opportunity to work with enterprise-scale identity and access management services that support critical business operations
Practical involvement across identity lifecycle, access controls, application operations, monitoring and service management
Exposure to cross-functional collaboration with security, directory, application, database, infrastructure, network and vendor teams
Opportunities to improve service reliability through automation, proactive monitoring and continual service improvement
Experience applying approved AI and AIOps capabilities to operational use cases while maintaining appropriate security and compliance controls

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

Deputy Manager-Net IQ - IAM, IDM-L2 Support