Sabre is seeking a talented Lead Site Reliability Engineer to support the PNR SRE Team in Bangalore. This team supports the operations of the Reservations suite of products at Sabre and is globally distributed across US, Poland and India. We are looking for a team member to join this team and be focused on ensuring the stability and reliability of the services, automated delivery, increasing velocity of releases, and working with us on incorporating best practices, high quality and ensuring overall great customer experience for Sabre customers. The team member must practice SRE principles and should strive to reduce toil and treat reliability as a feature. This role will report to the team manager.

Role And Responsibilities

Provide application on-call support (8–12-hour shifts, one week at a time), responding to system alerts/pages, troubleshooting issues, and taking action when needed.
Participate on incident bridges and lead investigation of severe issues affecting customer experience.
Review, execute, validate and monitor changes to ensure stability and risk are addressed
Build alerting and monitoring solutions for new or existing services in GCP, and other observability tools.
Continuously improve reliability by engaging in SRE practices such as blameless postmortems, building SLIs for CUJs, reducing toil and increasing automation.
Support development partners with infrastructure deployments, ci-cd pipelines, and other non-functional requirements to be prod-ready
Take ownership of services, addressing risks, and keeping up with other KTLO tasks including managing infrastructure currency, PCI audits, capacity monitoring, and cost optimization.
Provides technical mentorship and cultural/competency-based guidance to teams.

Qualifications And Education Requirements

Google Cloud Platform knowledge
Analysis, debugging and troubleshooting skills, persistence in problem solving
Good collaboration within the team and with teams up and across the organization
Understanding of CI/CD concepts
Familiarity with Jenkins
Understanding of container orchestration technologies (Docker, Kubernetes)
Linux/UNIX knowledge, Terraform, shell scripting, networking
Familiarity with monitoring and alerting tools: AppDynamics, Google Cloud ops, Data dog, Prometheus, Grafana, Elastic search
Experience with Change Management process
Very good written and verbal English communication skills
Willingness to learn
Self-disciplined and commitment oriented

Nice To Have Skills

Understanding of databases (relational, Oracle, Couchbase, Datastore, Spanner)
Java development experience
Experience with Sabre Change Management process, Service Now, runbooks
Google SRE knowledge

Team Lead Software Systems Engineering