Introduction

Job Title:

Senior Project Manager

Overview:

SymphonyAI Financial Services is a leading provider of advanced AI-driven solutions for financial crime and compliance management. Our cutting-edge technology leverages artificial intelligence to deliver actionable insights, enhance decision-making, and drive operational efficiency.

We are seeking an experienced Project Manager to deliver strategic value for our blue-chip financial services customers. You will shape, mobilize, plan, and lead programs of work that support mission-critical business and customer objectives in the financial crime domain. This is a client-facing, high-impact role with significant responsibility for relationship management, innovation, and project execution.

Job Description

Key Responsibilities:

Act as the primary point of contact for clients throughout the project lifecycle
Develop and nurture long-term relationships with clients, understanding their business needs and objectives
Ensure client satisfaction by addressing concerns and providing strategic solutions
Oversee the planning, execution, and delivery of SaaS and On-premise software projects to meet client expectations and business goals
Lead project teams to innovate and implement AI-powered solutions that enhance value for clients
Identify opportunities for process improvements, upselling, cross-selling, and revenue growth through effective project management strategies
Foster an environment of creativity and innovation within the project team
Stay up-to-date with trends in SaaS technologies and the financial services domain to drive project success
Develop project strategies aligned with business innovation goals
Achieve or surpass revenue targets set for the project portfolio
Ensure projects are delivered on time, within scope and budget, to high-quality standards
Meet or exceed project milestones and deadlines, with continuous improvement focus
Monitor and manage project budgets and profitability, implementing cost-saving measures as needed
Maintain accurate and timely project documentation and reporting
Build strong relationships with senior client stakeholders and subject matter experts
Present to clients, run demonstrations, and design solutions tailored to client requirements

Required Skills & Qualifications:

Bachelor's degree or equivalent practical experience
At least 10 years of related experience in project management
Formal Project Management accreditation (PMP and/or PRINCE required)
Strong experience in managing client relationships, preferably in the SaaS industry
Proven track record of delivering large, complex, successful SaaS projects ($5m+ value), on time and within budget
Expert-level proficiency with MS Project and strong financial management skills
Experience migrating clients and software from on-premises solutions to SaaS
Demonstrated leadership in cross-functional teams
Excellent communication and interpersonal skills
Ability to think creatively and implement innovative solutions in project management
Familiarity with the latest SaaS platforms and technologies
AI experience and hands-on usage

Preferred Skills & Qualifications:

Experience in the financial crime domain
Experience with both SaaS and on-premise software projects
Experience in the financial services industry

Diversity & Inclusion Statement:

We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.

Senior Project Manager Professional Services (Financial Services)