Technical Lead-Power Apps and Power automation

COMPANY : Gigmo Solutions Private Limited (Gigmos)

LOCATION : Gurgaon, India

EXPERIENCE: 5+ yrs in Power Automate and Power Apps (Support Role)

EMPLOYMENT TYPE: Full time, permanent

WORK MODEL : Remote (Should be fine with business travel)

SHIFT TIMINGS : Rotational Shifts

Company Website

https://gigmos.com

About Gigmos

Gigmos is a global technical support and managed services company built on a dual workforce model: a core of permanent employees supported by a distributed pool of gig engineers. Our workforce is spread across 9+ countries and we support our clients in 6+ global languages, working predominantly remotely. We have been a delivery partner to Microsoft for over six years, alongside other global technology clients.

We are also actively building AI into how support gets delivered rather than treating it as a bolt-on. That includes AI assisted troubleshooting and knowledge retrieval for engineers, automated case summarisation and quality scoring, intelligent routing and triage of incoming volume, and AI driven analysis of operational and customer data. Alongside this, we deliver support for AI and modern business applications platforms on behalf of our clients, so our engineers work on the technology as well as with it.

Our differentiator is the ability to scale skilled support capacity up and down on demand, across time zones, skills and languages, without carrying idle bench cost. That model only works if workforce planning, operational discipline and data are exceptionally tight. This role sits at the centre of all three.

Why this role exists

You will provide technical leadership and subject matter expertise to customers using Microsoft Power Apps and Power Automate. You will lead the technical team, support case resolution, diagnose complex issues, provide technical guidance, and ensure timely and accurate resolution.

This is a hands-on technical leadership role. You are expected to reproduce issues, read error telemetry, understand the platform properly, guide team members through complex technical issues, and reach a correct answer rather than a deflection.

What will you handle

Power Apps

Canvas and model-driven app issues: formula and expression errors, delegation warnings, control behaviour, performance and load time.
Data source and connector problems: connection authentication, refresh failures, connector limits and throttling.
Dataverse issues: table and column configuration, relationships, security roles, row level permissions, business rules.
Environment and ALM topics: solution import failures, managed versus unmanaged behaviour, environment variables, deployment errors.
Licensing and entitlement questions, including premium connector requirements.

Power Automate

Cloud flow failures: trigger conditions not firing, run history errors, expression and dynamic content issues, loops and concurrency.
Desktop flow and RPA issues: machine registration, unattended run failures, credential and gateway problems.
Approvals, scheduled flows, and integration with Teams, SharePoint, Outlook and Dataverse.
Throttling, API limits, retry policy and performance tuning.
DLP policy blocks and governance related failures.

Across Both

Reproduce reported issues in your own environment before concluding.
Write clear, accurate case notes and customer-facing updates.
Escalate correctly and with complete evidence when a case exceeds your scope.
Contribute reusable solutions to the knowledge base.
Meet response time, resolution quality and customer satisfaction standards on every case.
Ensure the team follows defined technical and support processes..

Technical Leadership and Team Handling

Lead and manage the technical team handling Power Apps and Power Automate cases.
Provide technical guidance and support to team members on complex issues and escalations.
Review technical resolutions and ensure quality, accuracy and adherence to support standards.
Mentor and guide team members to improve troubleshooting and technical capabilities.
Take ownership of complex technical issues and provide appropriate solutions or escalations.
Coordinate with relevant stakeholders to ensure timely resolution of critical issues.

Candidate Profile

Essentials

2+ years experience in a Team Lead role with proven team-handling experience.
Demonstrable hands-on experience building and supporting Power Apps (canvas and model-driven) and Power Automate flows in a real working environment.
Working knowledge of Dataverse, connectors, environments and Power Platform security concepts.
Ability to troubleshoot from error messages, run history and logs rather than by trial and error.
Strong written English. You will be writing directly to customers.
Strong leadership, communication and team management skills.
Reliable high-speed internet, a working machine, and a quiet place to work through your shift.
Willingness to work in rotational shifts and within the client's security and data handling requirements.

Preferred

Microsoft certification: PL-100, PL-200, PL-400 or PL-600.
Experience in a customer-facing support or service desk environment with SLAs.
Exposure to Power BI, Azure, SharePoint or Dynamics 365.
Experience handling technical escalations and mentoring technical teams.
Additional language capability beyond English.

How the role works

Full-time role. You will be employed in a full-time capacity and will be responsible for leading the technical team while remaining hands-on with Power Apps and Power Automate technical issues.

Shift commitment. The role requires flexibility to work in rotational shifts based on business and client requirements. During your assigned shift, you are expected to be logged in, available and actively supporting the team and customer cases.

Team leadership. You will be responsible for day-to-day technical guidance, case escalations, team support, quality of resolutions and ensuring that the team meets defined support standards.

Quality expectations. You will be responsible for ensuring technically accurate resolutions, appropriate case documentation, timely escalations and adherence to customer support standards.

Monitoring. Client engagements of this kind require activity monitoring during shift hours. This is explained fully during onboarding and applies to shift hours only.

Onboarding. Selected candidates complete Gigmos onboarding, client-specific process training and any certification the client mandates before taking live cases.

What this is

This is not a freelance or gig engagement.
This is a full-time role.
This is a remote role with rotational shift requirements.

Who this Suits

Experienced Power Platform practitioners with 3+ years of Team Lead experience who have handled technical teams.
Technical leads/SMEs with strong hands-on experience in Power Apps and Power Automate.
Professionals experienced in managing technical escalations, mentoring team members and maintaining support quality.
Experienced technical professionals who are comfortable working in rotational shifts and a remote environment.

Technical Lead-Power Apps and Power Automate