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The Software Procurement Lead will be responsible for overseeing software procurement, vendor partnerships, licensing, renewals, compliance, ServiceNow processes, reporting, and AI-enabled automation to drive operational efficiency, cost optimization, and continuous improvement.

Responsibilities

Procurement & Vendor Management

Analyze software and technology-service requirements in partnership with internal stakeholders.
Research, evaluate, and coordinate with vendors and suppliers to support sourcing decisions.
Negotiate pricing, commercial terms, renewals, and contract conditions in coordination with relevant stakeholders.
Process and track procurement requests, purchase orders, subscriptions, renewals, entitlements, invoices, and receiving activities.
Resolve supplier, ordering, licensing, renewal, and invoicing issues in a timely manner.
Identify cost-saving, consolidation, and value-optimization opportunities while maintaining business continuity

Governance, Risk & Compliance

Establish and follow procurement governance standards, approval controls, compliance checkpoints, and escalation paths.
Maintain audit-ready records for purchases, contracts, approvals, renewals, entitlements, invoices, and supplier decisions.
Support policy compliance, risk reviews, licensing controls, and appropriate segregation of duties.
Partner with Legal, Finance, Security, and IT teams to ensure procurement activity meets organizational and contractual requirements.

ServiceNow & Process Integration

Use ServiceNow to manage procurement requests, purchase orders, software assets, entitlements, renewals, and related workflow activities.
Ensure procurement and software asset data is accurate, complete, and aligned across relevant processes and systems.
Partner with ServiceNow administrators, developers, IT asset teams, and process owners to improve integration and workflow effectiveness.

Reporting, Metrics & Operational Insights

Develop and maintain operational reports, dashboards, and performance metrics for procurement demand, renewals, spend, savings, cycle time, compliance, and exceptions.
Provide clear, concise updates and actionable insights to leadership and stakeholders.
Maintain reliable source data and validate report outputs before distribution.

Automation, Copilot & AI Enablement

Identify and prioritize opportunities to automate repetitive procurement, reporting, data-validation, notification, and documentation activities.
Use Microsoft Copilot and other approved AI capabilities to support reporting, summarize information, draft documentation, and improve routine operational workflows.
Evaluate functional automation and low-code workflow tools, including ServiceNow capabilities and other approved platforms, to reduce manual effort and improve process consistency.
Define business requirements, expected benefits, controls, exception handling, and success measures for automation initiatives.
Monitor automated workflows, validate outputs, address exceptions, and ensure automation follows organizational security, privacy, and governance requirements.

Documentation & Continuous Improvement

Document current and future-state processes, business requirements, system enhancements, workflows, controls, test results, release notes, and standard operating procedures.
Maintain version-controlled and user-friendly documentation that supports training, knowledge transfer, audit readiness, and operational continuity.
Create feedback loops with users and process owners to measure adoption and improve the effectiveness of implemented enhancements.

Communication & Global Collaboration

Collaborate effectively with onshore and offshore teams, suppliers, and technical and non-technical stakeholders.
Facilitate requirement-gathering sessions, communicate status and risks, and drive decisions and follow-up actions.
Build productive relationships across IT, Finance, Legal, Security, Operations, and business functions.

Education And Experience

Bachelor's degree in supply chain management, Business Administration, Information Technology, or a related field is preferred; equivalent relevant experience will be considered.
Proven experience in software or IT procurement, sourcing, vendor management, licensing, renewals, or software asset administration.
Hands-on experience using ServiceNow for procurement, purchase orders, software asset management, entitlements, receiving, renewals, or related workflows.
Experience working with global onshore and offshore teams in a cross-functional environment.

Functional & Technical Skills

Strong understanding of software purchasing subscription management, renewals, vendor governance, and procurement controls.
Ability to create and interpret operational reports, dashboards, metrics, and business insights.
Experience identifying process-automation opportunities and translating business needs into clear workflow requirements.
Practical exposure to Microsoft Copilot, approved AI-assisted tools, low-code platforms, workflow automation, or similar functional automation capabilities.
Strong process-documentation skills, including requirements, workflows, controls, test outcomes, enhancements, and operating procedures.
Strong analytical, organizational, negotiation, and problem-solving skills.

Preferred Knowledge

Understanding of software licensing, software asset management, compliance, and audit practices.
Familiarity with IT service management, financial controls, security reviews, and lifecycle contract activities.
Experience supporting process improvement, user adoption, and change enablement initiatives.

Location and Work Set-up

Pune, Maharashtra, India
Work Mode: In Office