Outlook, Microsoft Office, Word, Data entry software, Basic computer processing

ticketing systems , customer communication , Data Analytics, basic computer processing, data entry software, process improvement techniques

Genesys, Functional Testing, Ivr Testing, IVR/CCT, IVR Concepts, Technology, Testing Technologyes, Infrastructure-Contact Center, Test Automation Technology, Communication

Kvm, Verint, Uc, Shell, Python, Esxi, PowerShell, Cm, Cms, Unified Communication, Aes, Linux, Vmware Esxi, AAEP, SBC, Contact Center, SM, SMGR, WFO, Enterprise Platforms, IX Messaging, AADS, Infrastructure Automation, Experience Portal

Project management, Product Knowledge, Problem-solving, Customer service