Project Role : Custom Software Engineer

Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.

Must have skills : SAP FSCM Credit Management

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Overview

The SAP FSCM Dispute and Collection Management Consultant is responsible for implementing, configuring, and supporting the Dispute and Collection Management components within SAP Financial Supply Chain Management (FSCM). The role involves understanding business requirements, designing efficient processes for dispute resolution and collections, and ensuring smooth integration with Accounts Receivable (AR), Credit Management, and other related SAP modules.

Key Responsibilities

Implementation & Configuration

Configure and support SAP FSCM modules, particularly:

Dispute Management (DM)
Collections Management (CM)
Design and implement workflows for dispute case creation, approval, and resolution.

Configure collection strategies, worklists, and collection rules.

Maintain and support master data relevant to disputes and collections (business partners, collection segments, collection groups, etc.).

Gather and document business requirements from finance, AR, and credit management teams.

Analyze existing business processes and recommend improvements using FSCM functionalities.

Develop end-to-end process designs for dispute handling and collection activities.

Provide functional expertise during project phases such as blueprinting, realization, testing, and go-live.

Support & Maintenance

Manage day-to-day incidents and service requests related to disputes and collections.

Troubleshoot configuration and integration issues between FSCM and other SAP modules.

Coordinate with technical teams (ABAP, Workflow, SAP BASIS) for custom developments and system enhancements.

Conduct user training and create process documentation, user manuals, and SOPs.

Functional / Business Skills

Solid understanding of Order-to-Cash (O2C) and Accounts Receivable processes.

Strong analytical, problem-solving, and communication skills.

Ability to translate business needs into functional SAP configurations.

Experience in stakeholder management and end-user training.

Experience

Typically 5+ years of experience in SAP FI/FSCM implementation and support.

Minimum 2 full lifecycle implementations in Dispute and/or Collection Management.

Exposure to global rollouts, multi-company code environments, and large enterprise systems.

Education

Bachelor s degree in Finance, Accounting, Information Technology, or a related field.

SAP Certification in FSCM or FI (preferred).