Job Title: Facility Management Coordinator – US Operations

Location: Chennai, India (Offshore)

Employment Type: Full-Time

Work Schedule: US Business Hours / Night Shift

Department: Facility Management / Operations

About The Role

We are looking for a motivated and detail-oriented Facility Management / Work Order Coordinator to support the day-to-day facility management operations of our US-based clients from our offshore India location.

The individual will be responsible for managing work orders, repair and maintenance requests, vendor coordination, follow-ups, and service completion tracking through ServiceChannel. The role requires regular coordination with clients, vendors, contractors, and internal teams to ensure facility issues are addressed within the required timelines and service-level expectations.

Key Responsibilities

Manage and monitor facility-related work orders through ServiceChannel.
Review incoming work orders and ensure they are properly assigned to the appropriate vendor or service provider.
Coordinate and follow up with vendors and contractors for repair and maintenance activities.
Track work order status from initiation through completion and ensure timely closure.
Review vendor updates, estimates, invoices, completion notes, and supporting documentation.
Follow up on delayed, overdue, or unresolved work orders and escalate issues when required.
Communicate with US-based clients, property teams, vendors, and internal stakeholders regarding work order status and resolutions.
Monitor preventive and reactive maintenance activities and ensure they are completed within established timelines.
Validate work order information, including scope of work, location details, service dates, costs, and completion status.
Maintain accurate records and update ServiceChannel with the latest work order information.
Identify recurring facility issues and escalate trends or operational concerns to management.
Prepare regular status reports and operational updates for clients and internal leadership.
Ensure compliance with client-specific processes, service-level agreements (SLAs), and operational procedures.
Assist with additional facility management and property operations activities as required.

Required Qualifications & Experience

Bachelor's degree or equivalent qualification preferred.
2–5 years of experience in Facility Management, Property Management, Work Order Management, or related operations.
Experience supporting US-based facilities or commercial properties is highly preferred.
Hands-on experience with ServiceChannel is strongly preferred.
Good understanding of facility repair and maintenance processes.
Experience coordinating with vendors, contractors, technicians, and service providers.
Strong follow-up and problem-solving skills.
Excellent written and verbal communication skills.
Strong attention to detail and ability to manage multiple work orders simultaneously.
Good working knowledge of Microsoft Excel, Outlook, and other Microsoft Office applications.
Ability to work independently and effectively with teams located in different time zones.

Preferred Skills

ServiceChannel experience.
Knowledge of commercial real estate and facility management operations.
Experience with HVAC, plumbing, electrical, general maintenance, janitorial, landscaping, and other facility services.
Understanding of work order lifecycle and SLA management.
Experience handling vendor estimates, invoices, and service documentation.
Previous experience working with US clients or US-based facility management teams.

Key Competencies

Work Order Management
Vendor & Contractor Coordination
ServiceChannel Expertise
Client Communication
Problem Solving
Follow-up & Escalation Management
Time Management
Attention to Detail
Team Collaboration

What We Offer

Opportunity to work with US-based commercial real estate and facility management operations.
Exposure to large-scale facility management processes and ServiceChannel.
Opportunity to develop expertise in US facility management and property operations.
Collaborative and growth-oriented work environment.

As an MBE with a full inclusion culture, Mohr Partners Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Facility Management Coordinator US Operations