Job Description

Remaining Positions:

1

Details:

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do

Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 7/10 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

What do you need to succeed

Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma

What you'll get

Work with brilliant minds, often within a global capacity
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

Why we're different

Brazilian and privately owned company
Agility, flexibility, and innovation are in our DNA
Flat organizational structure which enables faster communication and decision making

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities:

Job Requirements

Details:

Description:

The Deskside Technician will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment.

Key Responsibilities

Greet users promptly and understand their issues clearly.
Provide a positive and professional customer experience to all walk-in users at the Techbar.
Communicate updates and resolutions in simple, non-technical language.

Provide deskside support for end users, resolving hardware and software issues.
Perform hardware troubleshooting, repair, and replacement (laptops, desktops, peripherals).
Diagnose and resolve critical operating system (OS) crash issues.
Handle software installation, configuration, and troubleshooting.
Manage and track IT assets through inventory management systems.
Ensure timely resolution of incidents and maintain accurate documentation.
Collaborate with internal IT teams for escalation and resolution of complex issues.
Handle walk-in user support at Tech Bar, ensuring quick issue resolution with strong communication and interpersonal skills.

Required Skills & Qualifications

Strong experience in Windows OS support (MDF knowledge preferred).
Hands-on expertise in macOS troubleshooting and support.
Good understanding of hardware diagnostics and deployment.
Experience in inventory/asset management processes.
Proficiency in Microsoft Excel (data tracking, reporting).

Soft Skills

Strong customer-centric approach with excellent communication skills.
Ability to handle face-to-face user interactions professionally.
Ability to handle critical issues under pressure.
Innovative mindset with a focus on continuous improvement.
Good organizational and time-management skills.

Pay Range:

Based on Experience

Deskside Technician II