We are seeking a talented individual to join our Fiduciary team at Guy Carpenter, a Marsh business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Deputy Manager – Fiduciary

We're seeking a Deputy Manager – Fiduciary who will have an opportunity to understand end to end lifecycle of Re-insurance Broking. A place to enhance your knowledge and leadership skills. Immense opportunity to lead Change Management initiatives as teams are undergoing system/process migration. Within the first 30 days, we expect you to gain in-depth knowledge of the service you would oversee & understand the role requirements. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to technically lead the team and be a single point of contact for all technical escalations, process improvements. Lead discussions and build relationships with Clients / Re-insurers / Business units as well as Placing brokers.

We will count on you to:

Core Accountabilities:

Processes cash receipts and disbursement of fiduciary funds and reconciliations responding to resulting queries.
Supports personal cash processing and fiduciary targets, including the use of Key Performance Indicators (KPIs) to facilitate reporting from the CSS Dashboard and other system tools.
Leverages in-depth knowledge of fiduciary systems, processes, policies, and procedures in day-to-day work.
Prepares, records and reports customer billing transactions emanating from broker ledger.
Responds to requests from various stakeholders, and appropriately escalates issues.
Develops strong client/market relationships providing value added service.
Maintains technical reinsurance knowledge and skills to effectively manage and service assigned client and/or market portfolio.
Works with cross-functional teams (e.g., Compliance, Finance, etc.) to resolve sensitive client issues.

Process Management:

Have a sound end to end understanding of the business process
Delivery as per company standards and continuous rigor on improving business performance
Review operational and quality failures, conduct root cause analysis & monitor plan to ensure success
Manage migrations seamlessly – This includes system and/or work transfers by proactively identifying roadblocks, provide solutions and perfect execution

Risk & Compliance:

Ensure Compliance adherence to internal and external regulators guidelines
Be actively involved in managing FMEA, Risk Register and all compliance related matters as per the defined timelines

People Management:

Manage capacity planning and forecasting
Ensure leave policy as per business demands
Adherence to the Engagement rhythm - Conduct monthly performance reviews and appraisals within agreed timelines
Succession Planning - Identify and develop individuals for next level with IDP and support bottom quartile colleagues with Performance Improvement Plan
Ensure attrition is managed as per the company standards. Strong Early Warning system (EWS) management to identify early and accurate detection
Develop effective relationships with the stakeholders (internal and external) and participate and contribute in meetings
Embed a continuous improvement culture by motivating & influencing teams to drive process improvement
Participate in central projects and deliver as per the agreed objectives

Financial & Operational Performance:

Ensure unmatched cashes, Receivables, Income exposure is well within acceptable limits and exposure over 4 months are all known and escalated to Regional Leaders.
Drive discussion and escalation to ensure response from Clients, Re-insurers, Third Party, etc. to ensure we meet our Fiduciary responsibility in a regular and timely manner.
Manage SLAs on Accuracy, productivity and TAT per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveries
Responsible for managing available resources (people, process) effectively to ensure operational efficiency

Knowledge and Skills:

Excellent communication and leadership skills
Organizational and time-management skills
Decision making skills
Problem solving skills
Knowledge of Broking business and the Insurance terminologies.
In-depth knowledge of performance metrics
Ability to prioritize and handle multiple tasks/projects during peak volume periods
Collaborative mindset across levels and teams
Good command on MS Office applications (MS-Excel, MS-Word)
Influencing
Communication skills
Analytical abilities
Rigor and Agility

What you need to have:

8+ years of experience in insurance / Re-insurance broking in the operations / finance areas
Should have undertaken the responsibility of coaching / mentoring technical experts.
In -depth knowledge of Reinsurance concepts, Market systems, general business trends, financial and regulatory impacts on the organization
Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint) required.
Experience in Re-Insurance Broking Accounts/Fiduciary function.
Experience working with stakeholders across all CSS teams (claims, client teams, RM, etc.)
Experience influencing others indirectly to accomplish a goal.
Experience handling multiple client requests.
Should be comfortable with UK Shift

What makes you stand out

Track record of successful fiduciary account management
Client and/or market facing experience
Adaptable communicator, facilitator, influencer and problem solver
Good relationship skills, Proven ability to work on own initiative as well as in a team
Ability to multi-task and prioritize time effectively
CII Certification
Past experience of leading a team of 10-15 members
Proven Insurance domain knowledge in the entire General Insurance lifecycle

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

At Guy Carpenter, a Marsh business, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Guy Carpenter, visit guycarp.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Deputy Manager - Fiduciary