Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer & Valuer

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

Category: #*Category*#
Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#
Institution tier: #*Institution tier*#

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

Industry: #*Industry*#
Role: #*Role*#
Years of experience: #*Years of experience*#

Job Brief:- As a Customer Service Officer & Valuer at AU Small Finance Bank Limited, you will play a pivotal role in delivering exceptional customer service while accurately assessing the value of various financial products and services. This position requires a blend of strong interpersonal skills and analytical abilities to ensure customer satisfaction and compliance with industry standards. You will be responsible for engaging with clients, understanding their needs, and providing tailored solutions that align with the bank's offerings. Your expertise will contribute to the overall success of the Operations and Services department, ensuring that our clients receive the highest level of service in the financial services industry.

Responsibilities:-

Engage with customers to understand their financial needs and provide appropriate solutions.
Conduct thorough valuations of financial products and services, ensuring accuracy and compliance with regulatory standards.
Resolve customer inquiries and complaints in a timely and professional manner, maintaining a high level of customer satisfaction.
Collaborate with cross-functional teams to enhance service delivery and streamline operational processes.
Maintain detailed records of customer interactions and transactions, ensuring data integrity and confidentiality.
Provide training and support to junior staff members, fostering a culture of continuous improvement and knowledge sharing.
Monitor market trends and competitor offerings to provide insights for product development and service enhancement.
Prepare and present reports on customer feedback and service performance metrics to management.

Skill:-

Customer relationship management
Financial product valuation
Conflict resolution
Data analysis
Regulatory compliance
Market research
Interpersonal communication
Time management
Attention to detail
Problem-solving
Team collaboration
Report writing

Preferred Qualifications:-

Bachelor's degree in Finance, Business Administration, or a related field.
Minimum of 3 years of experience in customer service or valuation roles within the financial services industry.

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

Physical: #*Physical*#
Other: #*Other*#

Work Environment Details: #*Work Environment Details*#

Specific Requirements

Travel: #*Travel*#
Vehicle: #*Vehicle*#
Work Permit: #*Work Permit*#

Other Details

Pay Rate: #*Pay Rate*#
Contract Types: #*Contract Types*#
Time Constraints: #*Time Constraints*#
Compliance Related: #*Compliance Related*#
Union Affiliation: #*Union Affiliation*#