Sales Manager - Cochlear Implants | Kerala
Location: Kochi
Territory: Kerala
Role Type: Field-based | Individual Contributor

The Impact You Will Help Create

At Cochlear, sales is not only about driving growth. It is about expanding access to technology that can help people hear, communicate, and participate more fully in life.

For many families, the work we do becomes real in moments that are deeply personal - when a child responds to sound, when parents hear new words, or when a recipient reconnects with the world around them.

Job Overview & Purpose

The Recipient Services Specialist (Sales Manager) is a field sales role focused entirely on Cochlear's existing patient base. Rather than acquiring new customers, you'll be responsible for driving revenue from within the installed base - through sound processor upgrades, bilateral solutions, accessories, and service plans.

You'll own your territory's commercial performance end-to-end: identifying who's eligible for an upgrade, engaging them meaningfully, partnering with clinics to support those conversations, and ensuring recipients continue to benefit from Cochlear's latest technology. The expectation is a well-managed pipeline, strong clinic relationships, and consistent delivery against revenue targets.

Reporting to the Area Business Manager - Services, the Recipient Services Specialist will be based in Kochi and handle the entire Kerala region. They will play a critical role in protecting revenue, accelerating technology adoption, and strengthening longterm recipient advocacy, ensuring Cochlear continues to deliver lifelong hearing outcomes.
This is an individual contributor role.

Accountabilities:

Accountability 1: Own Services Revenue Growth & Patient Lifetime Value

Own and deliver territorylevel services revenue targets, including sound processor upgrades, sequential bilaterals, accessories, and service offerings
Execute structured territory plans to drive predictable and sustainable services growth
Actively manage revenue mix and opportunity flow to ensure consistent achievement of business objectives
Provide accurate forecasting, performance reporting, and insights to the ABM - Services
Operate with full compliance to Cochlear governance, quality, and commercial policies

Accountability 2: Strategic Patient Engagement & Life-Cycle Ownership

Own endtoend patient engagement strategy for the assigned territory
Build trusted, longterm relationships with patients through planned, highquality touchpoints
Lead informed, empathetic counselling on upgrades and bilateral hearing outcomes.
Shape recipient decisionmaking by clearly articulating the value of technology progression over time
Strengthen recipient satisfaction, advocacy, and loyalty through meaningful engagement experiences

Accountability 3: Upgrade & Sequential Bilateral Growth Leadership

Own identification, prioritization, and activation of upgradeeligible and unilateral recipient pools
Design and execute focused upgrade and sequential bilateral programs aligned to South Asia priorities
Drive normalization of sequential bilateral adoption as a standard of care through recipient and clinic engagement
Monitor conversion performance and continuously refine engagement approaches to improve outcomes
Ensure timely followup and disciplined execution to maximize opportunity realization

Accountability 4: Clinic Partnership & Services Enablement

Build strong, valuebased partnerships with audiologists, therapists, and clinic teams
Enable clinics to confidently position upgrades, bilaterals, accessories, and service offerings
Collaborate with clinical teams to integrate services discussions into appropriate patient touchpoints
Represent Cochlear as a longterm services partner to clinics supporting recipient journeys
Train clinicians to counsel recipients for upgrades and bilateral solution
Engage with clinicians on clinical evidence of technology and bilateral benefits for recipients

Accountability 5: CRM, Pipeline & cross functional collaboration

Maintain accurate, current data on recipients, eligibility, opportunities, and engagement activity in Salesforce
Actively manage the services pipeline to provide clear visibility of territory performance
Ensure governance and data integrity across upgrade and bilateral registrations
Use analytics and insights to prioritize highvalue recipients and activities
Partner with Marketing, Clinical, Operations, and Customer Service teams to execute services initiatives
Support national programs, recipient campaigns, and process improvements
Contribute market and recipient insights to strengthen regional services strategy
Uphold Cochlear's quality, compliance, and safety standards at all times

Minimum Key Incumbent Requirements:

· Bachelor degree in Engineering/Science and Masters in Business Administration or a related science field

· 5-7 years of outstanding sales management experience in healthcare or relevant field

· Excellent sales and influencing skills

· Outstanding communication skills - oral, written and presentation. Should be able to communicate well with internal and external stakeholders with a sense of urgency

· Good understanding of institutional, B2C and B2B sales processes along with sound commercial acumen

· Proven track record of building and nurturing stakeholder relationships - internal and external

· Experience in creating successful business plans and sales plan objectives

· Ability to travel as required by role (up to 60% of the time)

Development Value of this role:

Opportunity to work with cross functional teams and directly impact lives of those you interact with.
Ability to be part of the growth story of the systems business and contribute to expanding CI access across a large territory
Exposure to working with numerous local and global stakeholders on company-relevant strategic projects and initiatives

Sales Manager - Cochlear Implant Solutions & Upgrades (Kochi)