Windows, Vpn, Application Support, Tcp/ip, OSI models, Active Directory, OneDrive, ServiceNow Ticketing Tool

Office 365, Service Now, Service Desk, Active Directory

Servicenow, Workflows, Graphql, Integrations, Sql, Vbscript, Javascript, Cmdb, Rest Apis, Enterprise system integrations, ERQL, Reporting, Meta-modeling, HOPEX Development

Scripting and automation within the ServiceNow environment, IT service management principles and workflows within ServiceNow, Managing and configuring ServiceNow modules, Servicenow Tools Administration

ticketing systems , Servicenow, Microsoft Office, Ccna, Windows, IT Support, MCSE, Computer hardware, Microsoft 365, Linux, Operating Systems, Problem Management, Networking Concepts, Mac Os, ITIL Practitioner, ITIL Foundation certification, Software, Service Desk, Technical Support, ITSM tools, Problem resolution, Technical Troubleshooting

process explorer , Admin Studio, Powershell Scripting, Orca, Group Policy, Process Monitor, PSADT PowerShell App Deployment Toolkit 4.13, Windows Installer MSI technology, Windows Event Viewer, Installshield, Active Directory, Windows registry structure, Advanced Installer, Microsoft SCCM System Center Configuration Manager