Job Title: Customer Care Executive

Location: Noida

Company: Teleperformance

Employment Type : Full time

Working Days: 5 Days a Week, 2 Rotational off

Shifts: Rotational shift (Including Rotational weekends and holidays)

Salary: ₹4 LPA to 4.5 LPA

Key Responsibilities:

Handle chats, or emails professionally.
Resolve customer queries related to products, services, billing, orders, or complaints.
Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT) scores.
Document all customer interactions accurately in the system.
Follow standard operating procedures (SOPs) and adhere to quality guidelines.
Escalate unresolved issues to higher levels appropriately.
Meet performance KPIs such as AHT, quality, attendance, and productivity.
Stay updated on product/process knowledge through regular training sessions.

Eligibility Criteria:

Preferred Skills:

Benefits:

Contact : 9004510737

Email : [HIDDEN TEXT]

Customer Support Specialist