Knowledge Sharing, Customer Support, performance feedback, phone, Chat, data security procedures, Email

offline channels, Problem-solving, customer interactions, Chat, Sops, phone, knowledge of company products and services, international customer service

Prioritize and escalate tickets, Serve as Team Lead, Customer Support, ServiceNow for Case Management, Support Data standardization, Triage Service Now tickets

Paypal, Sql, Sso, Splunk, Postman, Apis, authentication and access management, MFA, Venmo, cloud platform troubleshooting, SPF, DKIM, monitoring and debugging tools, CRM case management tools, Credit Cards, system integrations, zendesk, log analysis utilities, browser developer tools, email deliverability protocols, Salesforce, DMARC, API testing platforms, merchant payment systems

mychart , Ehr, Emr, Servicenow, epic, CRM ticketing tool

Saas, Customer Support, Technical Troubleshooting, Customer Onboarding, CRM