Servicenow, Outlook, PowerShell, Intune, Dns, Windows, Printers, Okta, DHCP, Microsoft 365, Vpn, Azure Ad, Macos, Mobile device access, Asset tagging, ITIL concepts, MFA, Active Directory, Laptop imaging, JAMF, Teams, Sharepoint

Basic Networking, ITIL3/4 foundation certificate, Microsoft Windows, PCs laptops, Internet browsers, BMC Helix ticketing tool, Active Directory, M365 office apps, ITSM tool

Windows, Vpn, Application Support, Tcp/ip, OSI models, Active Directory, OneDrive, ServiceNow Ticketing Tool

Servicenow, Mac Osx, Office 365, Microsoft Active Directory, Windows 10, ITIL version 3, Citrix Any-Connect, Multi Factor Authentication, Citrix VDI, Citrix Workspace

Servicenow, Outlook, Dns, Jira, DHCP, Microsoft 365, Vpn, Excel, Windows 10, Word, Powerpoint, Active Directory, Remedy, Teams

monitoring services , Transformation programmes, Automation initiatives, Project management, Service Desk operations, Stakeholder Management, Service Management functions, Operational performance management

bomgar , O365, Servicenow, DHCP, Vpn, Dns, LogMeIn Rescue, Windows operating systems, Wi-Fi, BeyondTrust, Active Directory

Microsoft Exchange, Microsoft Office, Microsoft OS, ITIL best practices, Active Directory account management, Infra issues troubleshooting, AD Messaging

Itil V3, ticketing system, customer documentation, Service Desk KPI TTI measures