Job Description

Role: Client Order Coordinator

Location: Chennai

Schedule: 6:30pm - 3:30pm

Working model: Hybrid

Intro:

CSC is an industry leader and a trusted partner to many of the world's most successful organizations. Our success is built on trust, tenacity, passion, and a commitment to customer service. We work as a team. We always find a way. We are never complacent. We believe that at CSC, relationships come first. Our knowledge of our clients businesses, our thorough approach, and our undivided attention to our clients needs are what drive our commitment to their success. We treat each client's business as our own, taking pride and care in everything, we do become a true extension of their team. People choose CSC because we are encouraged and empowered to take the initiative to solve problems, build relationships, and collaborate with team members to ensure we make a difference for the people we serve. If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC's professional business-to-business environment as a Customer Service Associate. And there's the bonus of not having to work nights, weekends, or holidays.

We're hiring Customer Service Associates for our Corporate and Legal Services department. A CSA works with a variety of state and internal systems, in addition to working with vendors in many states. These team members have a high degree of attention to detail, ensuring that each document or filing is what the clients requested and that it gets to them promptly. As a CSA, you'll build a strong knowledge base that provides a solid foundation to work in many other departments at CSC. A successful day on this team is ensuring that CSC can deliver the correct document in the expected time frame, if not before. The most productive team members are committed to customer service, friendly, and proactive.

Some of the things you'll be doing:

Responding to internal client inquiries via email or Salesforce chatter
Assisting in various EMC/EPS Projects such as Group Split projects, minute book and document uploads, and queues along with various filings such as Annual reports, corporate transparency act and Business licenses.
Providing exceptional customer service to both internal and external customers
Maintaining and updating customer records including contact updates, and other various updates
Managing customer portfolios
Be able to communicate with different teams on the progress of a project.
Navigating between multiple databases (company records, Navigator, etc.) quickly and accurately
Reviewing and processing legal documents
Fulfilling customer orders with various jurisdictions
Problem solving issues related to customers and documentation

What technical skills, experience, and qualifications do you need

Any Graduate with 4-6 years of experience
Transactional or administrative experience (reviewing and evaluating documents)
Business to Business Customer Service Experience
Legal Compliance experience
Proficiency with Microsoft Office
Keen attention to detail and accuracy
Ability to thrive in a fast-paced, high-volume environment
Strong comprehension, critical thinking, and problem-solving abilities
Excellent organizational and time management skills
Proficiency in navigating multiple systems quickly
Solid computer skills
Effective written and verbal communication skills
Strong customer service orientation
Flexibility and adaptability
Quick and independent learner
Commitment to CSC values: Service, Teamwork, Agility, Tenacity, and Genuine

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

About The Team

At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

CSC is a great place to work with smart and dedicated people.
We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.